Security Supervisor

Mitie; Nottingham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Mitie is seeking an experienced Security Supervisor to lead a small front of house team at a high-profile head office in Nottingham City Centre. This is a fixed-term, six-month contract with hours Mon to Fri 7.30am to 5.30pm.

The successful candidate will oversee daily security operations, ensure service standards, and support ongoing training and development of Security Officers on site to protect people, property and assets.

Qualifications

• Experience in a security supervisory role or demonstrable leadership
• Strong written and verbal English skills
• A valid, in-date SIA licence including CCTV
• Good IT skills and confidence with standard software
• Reliability, self-motivation and ability to use initiative with minimal supervision
• Ability to solve problems, make sound decisions and prioritise effectively
• Ability to motivate others and maintain high standards
• Tact, diplomacy and professional conduct at all levels
• Commitment to personal development and continuous improvement

Responsibilities

• Oversee day-to-day security operations on site
• Lead and develop the Security Officers to meet KPIs and SLAs
• Ensure high standards of appearance, conduct and performance
• Coordinate inductions, training and site procedures
• Liaise with client and respond to incidents and investigations
• Maintain accurate security records and incident reporting
• Support security and equipment-related investigations
• Provide professional customer and client liaison as required

Skills

Security supervision

English communication

IT literacy

Reliability & initiative

Decision making

Team motivation

Diplomacy & tact

Professional development

Tools

SIA licence (CCTV)

Job description

Working hours: Mon to Fri 7.30am to 5.30pm.

We are seeking an experienced and professional Security Supervisor to lead a small front of house team of Security Officers at a high-profile UK client head office in Nottingham City Centre. This is a fixed-term, six-month contract.

The successful candidate will have previous or current supervisory experience or be able to demonstrate where they have taken the lead in the absence of a supervisor and are now ready to take the next step in their career.

Experience of working within a corporate office environment is essential.

Job Overview

• Lead a team of Security Officers on a demanding, high-profile site, ensuring the protection of the client's property, people and assets in accordance with the site's Assignment Instructions and any subsequent updates.
• Deliver a professional security service that meets or exceeds agreed Key Performance Indicators and Service Level Agreements, supporting the ongoing retention and success of the contract.
• Undertake relevant training to support continuous personal and professional development.

Main Duties

• To oversee and be responsible for the day-to-day operation of Security on site.
• Act as the first point of contact for the Security team, ensuring standards of appearance, conduct, discipline and performance are maintained.
• Support ongoing training and ensure all new Security Officers are fully inducted in site procedures and policies, including CCTV, access control, deliveries and removals, fire alarms and intruder alarm processes.
• Be familiar with or willing to learn the Security Merlin patrol and reporting system used within the business.
• Develop effective teamwork within the workforce, ensuring high morale through effective motivational methods.
• Support the review of Security Officer performance and development.
• Report to the Security Manager and on-site Facilities Manager.
• Assist with security and equipment-related investigations, including thefts, missing items, complaints and incident reporting.
• Provide professional customer and client liaison as required to meet operational and client expectations.
• Ensure Assignment Instructions are always adhered to by security personnel.
• Ensure that communication is proactive, appropriate and clear within the team.
• Ensure security records and facilities-related checks are completed accurately and kept up to date.
• Ensure the Security team remains compliant with all relevant data protection legislation and company procedures.

What we are looking for

• Previous experience in a security supervisory role, or demonstrable experience of leading a team.
• A valid, in-date SIA licence, including CCTV.
• Strong literacy, communication and interpersonal skills, with excellent written and verbal English.
• Good IT skills, with confidence using computer systems and standard software applications.
• Reliability, self-motivation and the ability to use initiative while working with minimal supervision.
• The ability to solve problems, make sound decisions and prioritise effectively.
• The ability to motivate others and promote high standards across the team.
• Tact, diplomacy and confidence when dealing with people at all levels.
• Confidence, professionalism and a commitment to personal development.
• A proactive interest in continuous improvement and supporting the company's performance objectives.

Due to the nature of the role, the post holder must maintain excellent standards of attendance, appearance and timekeeping.