Security Supervisor

Unitrust Protection Services; Milton Keynes; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Virtual GP

Employee Assistance Programme

Group Life Assurance

Cycle to Work Scheme

Company Sick Pay Scheme

Long Service Awards

Recognition Awards

Discount Platform

Living Wage Foundation ServiceProvider

Personal Pension

Tech Scheme

Wellbeing Platform

Job summary

Unitrust Protection Services requires a Security Supervisor to lead a team on-site in MK15, overseeing client safety and protecting people and property. You will liaise with the client and Security Manager, ensuring service delivery aligns with KPI/SLA targets.

The role demands 2-3 years of supervisory security experience, a CCTV licence, and a good level of English literacy. First Aid is desirable; training can be provided where needed.

Qualifications

• 2-3 years experience at supervisor level in security
• CCTV licence required
• First Aid qualification desired

Responsibilities

• Support the Security Manager and wider team to deliver high levels of client service.
• Instruct Security Officers and ensure adherence to Instructions and client SOPs.
• Maintain records, monitor CCTV and alarms across sites, and liaise with client stakeholders.
• Ensure staff training meets client/company standards and KPI/SLA targets.
• Carry out duties with professional conduct and clear communication with the client.

Skills

Team leadership

Communication skills

Literacy in English

Computer literacy

Education

First Aid qualification (desirable)

Tools

CCTV Licence

Job description

Job Title: Security Supervisor

Based: MK15

Reporting to: Security Manager/Contract Manager

Hours: Saturday - Sunday 07:00 - 19:00 and Monday - Tuesday 19:00 - 07:00,

average 48 hrs per week

Benefits:

• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Cycle to Work Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Discount Platform
• Living Wage Foundation Service Provider
• Personal Pension
• Tech Scheme
• Wellbeing Platform

Rate :

£14.45 per hour

Objective

To work as a supervisor, providing a high level of customer service at our client site and support to the Security Manager and wider team. Act as the first point of contact and to liaise with the client and stakeholders where applicable. Working alongside the wider Security Team and all service lines on site. Ensuring the protection of persons and property and thereby the provision of a safe and secure environment.

Duties

• Assist in the Management of the Security contract at the Client's premises.
• Control, monitor and instruct the Security Officers alongside the Security Manager in procedures, including but not restricted to Assignment Instructions; Reception Duties; Health & Safety and any Client instructions.
• Ensure Assignment Instructions are adhered to at all times by security personnel.
• Ensure all staff are trained to the client's and the company's standards.
• Develop teamwork within the workforce, ensuring high morale through effective motivational methods and ongoing training.
• Review Security Officer performance and development and report to the Security Manager
• To comply with company health and safety procedures
• Maintain a high standard of communication and good working relationship with all other Security Officers and the Client
• Carrying out all other duties as required in a professional and diligent manner.
• To ensure each Site Handover is done, sent out and completed in full of all checks done and messages included.
• Ensuring that no unauthorised persons are permitted in prohibited areas.
• Maintaining an accurate records.
• Manage ad-hoc projects/taskMonitoring and responding to all CCTV and intruder alarms across various sites outside of the core site
• Liaison with the Building Services for out of hours service calls
• Key control and management of daily issues.
• General security duties and duties in line with the front of house role as requested by the client and UniTrust management.

Person Specification

The Supervisor should be of smart appearance and good character. They should have a level of basic to intermediate (2-3 years) experience within the Security Industry at Supervisor level or above. The Supervisor will form a key part in assisting the Security Manager with daily task and objectives that need to be adhered to in line with Key Performance Indicators (KPI) and Service Level Agreement (SLA) therefore they should be able to take direction and guidance in line with Client and/or Company standards. There will also be a level reliability, self-motivation to work without supervision while the Security Manager is in meeting or on leave. Further onsite training will be provided to ensure they have the required level of understanding and exposure in order to provide a seamless transition during this time. First Aid qualification is desired, but not essential, as training can be provided by company where required. A CCTV licence is required for this role.

Training

Officers must undergo a minimum of 3 to 4 days on site training.

Aptitudes and attitudes

• Excellent literacy and communication skills, together with excellent verbal and written English
• Possess a good telephone manner.
• Be computer literate, E-mail, Word and Excel.
• Carry and be capable or using all security equipment necessary to efficiently perform the duties required of a professional security officer.

Personal attributes

• A consistently smart appearance in the uniform provided and required by UniTrust and its clients.
• Reliability, energetic, self-motivation and ability to use own initiative and work without supervision.
• Be able to cope with multiple tasks in a calm professional manner.
• The ability to tactful and deploy a level diplomacy to deal with people at all levels including the client, the client's tenants and visitors in all circumstances including emergencies and other times of stress.
• Self-confidence and an interest in self-development.
• An excellent level of physical fitness to enable the post holder to perform patrol and emergency response duties efficiently and effectively.

Don’t miss out on this fantastic opportunity to join our team as a Security Supervisor ! Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019