Security Receptionist — Front Desk, 3‑Day Week

West London NHS Trust; Greater London; On-site; GBP 21,000 - 24,000; Full time

Job summary

West London NHS Trust is seeking a proactive Security Receptionist to join the Reception Team. You will support a secure, welcoming environment for patients and staff, handling access control, CCTV monitoring, and visitor bookings with exemplary customer service and attention to detail.

The role involves day and night shifts over a condensed three-day week, requiring calm, organised and resilient individuals who can respond to emergencies and maintain accurate logs. Applications encouraged.

Qualifications

• Excellent communication skills and ability to stay calm under pressure.
• Strong commitment to customer service and patient-facing interactions.
• Organised, resilient and able to handle a busy reception environment.

Responsibilities

• Operating secure access systems and monitoring CCTV.
• Managing security keys and maintaining accurate records.
• Responding to telephone and visitor enquiries and processing bookings.
• Overseeing reception activities during shifts and reporting issues.
• Providing a professional front-of-house service to staff, patients and visitors.
• Collaborating with Reception Services Manager to ensure smooth operations.

Skills

communication skills

calm under pressure

customer service

organised

Job description

West London NHS Trust is seeking a proactive Security Receptionist to join the Reception Team. You will support a secure, welcoming environment for patients and staff, handling access control, CCTV monitoring, and visitor bookings with exemplary customer service and attention to detail.

The role involves day and night shifts over a condensed three-day week, requiring calm, organised and resilient individuals who can respond to emergencies and maintain accurate logs. Applications encouraged.