Night Receptionist, Band 2- Emergency Department

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; Sur place; GBP 20 000 - 23 000; Temps partiel

Avantages offerts par ce poste

Flexible working opportunities

NHS pension scheme

Discounts at local shops and eateries

On-site nurseries

Résumé du poste

Gloucestershire Hospitals NHS Foundation Trust is seeking a welcoming Receptionist to provide a comprehensive and efficient Reception service within the Emergency Department. You will register/book in patients, update records, and handle enquiries, using the Trust's IT system to route referrals.

This role involves night shifts, 30 hours per week on a set pattern (11pm–7am), including weekends and Bank Holidays with enhanced unsocial hours pay.

Qualifications

• Experience in hospital reception or busy front-desk environments recommended.
• Ability to use IT systems to update patient records and referrals.

Responsabilités

• Provide a comprehensive and efficient Reception service within the Emergency Department.
• Register/book in patients, update patient records, make referrals to other departments, using the Trust's IT system.
• Scanning of patient documentation.
• Answer telephone enquiries.
• Deal with enquiries at Reception that are not necessarily ED related.

Connaissances

Reception duties

Telephone handling

IT system usage

Patient registration

Description du poste

• To provide a comprehensive and efficient Reception service within the Emergency Department.
• Register/book in patients, update patient records, make referrals to other departments, using the Trust's IT system.
• Scanning of patient documentation.
• Answer telephone enquiries.
• Deal with enquiries at Reception that are not necessarily ED related.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

This specific job role entails working nights, 30 hours week on a set shift pattern (11pm - 7am) which will include working unsocial hours, weekends and Bank Holidays. Unsocial hours worked attract an enhanced rate of pay. You must be able to have a flexible approach and be able to work extra shifts to ensure Reception has optimum Reception cover.