Secure Front Desk Receptionist – Forensic Services

Transformation Unit; Southall; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

West London NHS Trust is seeking a Security Receptionist to join the Reception Team within a secure healthcare environment. You will support the smooth running of reception services, control access, monitor CCTV and respond to enquiries from staff, patients and visitors.

The role involves day and night shifts (37.5 hours over a condensed three‑day week). You should be organized, calm under pressure and capable of maintaining high security standards and excellent customer service.

Qualifications

• GCSE level or higher (C or above).
• 1 year+ experience as receptionist/front of house.
• NHS experience preferred.
• Ability to maintain confidentiality and exercise discretion.
• Excellent telephone manner and communication skills.

Responsibilities

• Operate secure access systems, electronic doors and vehicle airlocks.
• Monitor CCTV and manage security keys.
• Receive and screen visitors in line with Trust procedures.
• Process visitor bookings and maintain accurate records.
• Provide professional front‑of‑house service and handle inquiries.

Skills

Excellent communication

Telephone manners

Discretion & confidentiality

Multi-tasking

Calm under pressure

Education

GCSE level or higher

Tools

Access control systems

CCTV monitoring

Job description

West London NHS Trust is seeking a Security Receptionist to join the Reception Team within a secure healthcare environment. You will support the smooth running of reception services, control access, monitor CCTV and respond to enquiries from staff, patients and visitors.

The role involves day and night shifts (37.5 hours over a condensed three‑day week). You should be organized, calm under pressure and capable of maintaining high security standards and excellent customer service.