Receptionist, Band 2- Emergency Department

Gloucestershire Hospitals NHS Foundation Trust; Winchcombe; On-site; GBP 21,000 - 24,000; Full time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking an adaptable Receptionist for the Emergency Department. You will register and book in patients, update records, and refer to other departments using the Trust IT system.

You will handle telephone enquiries and general reception tasks, liaising with hospital staff and the public. Strong IT skills, NHS experience, and calm, clear communication are essential for fast-paced, challenging environments.

Qualifications

• GCSE English and Maths or equivalent.
• Diploma/NVQ3 or City & Guilds in Business Admin or equivalent.
• Customer service qualification/training, NHS experience preferred.
• Experience with difficult service users and challenging behaviours.
• Proven ability to work in fast-paced emergency environments.

Responsibilities

• Register/book in patients and update records.
• Refer to other departments and use Trust IT system.
• Scan patient documentation and answer telephone enquiries.
• Deal with reception enquiries from the public and staff.
• Work flexibly to provide optimum reception cover in ED.

Skills

Reception duties

Customer service

IT skills

Telephone handling

NHS experience

Communication

Education

GCSE English & Maths

Diploma/NVQ3 in Business Admin

City & Guilds in Business Admin

Tools

TrakCare

Outlook

Word

NHS IT systems

Job description

To provide a comprehensive and efficient Reception service within the Emergency Department. Register/book in patients, update patient records, make referrals to other departments, using the Trust's IT system. Scanning of patient documentation. Answer telephone enquiries. Deal with enquiries at Reception that are not necessarily ED related.

Knowledge of TrakCare and other NHS systems - training provided Competence in IT skills including Outlook and Word Confidence in dealing with members of the public, all disciplines of hospital staff and other agencies. Excellent telephone and interpersonal skills. Ability to communicate clearly and act quickly in an emergency situation Able to work under pressure, problem solve in a changing and challenging environment. Attention to detail, familiar with medical terminology. Able to prioritise, work autonomously using own initiative as well as working collaboratively as a team. Able to deal with the general public in a wide range of situations requiring diplomacy, tact and compassion. Able to deal with challenging behaviour in a tactful and calm manner. Capable of learning new skills and adapting to new policies and procedures in an ever changing environment. Understanding of hospital and basic knowledge of roles in other areas,

• Good general education with English and Maths to GCSE standard or equivalent, Educated to diploma level or NVQ 3, City & Guilds certificate level in Business Administration or equivalent
• Customer service qualification/training, Previous NHS experience and/or dealing with members of the public
• Experience in dealing with difficult service users and challenging behaviours
• Proven experience of working in a fast paced environment and responding to emergency situations, Competent IT skills
• Excellent interpersonal and telephone skills with ability to interact with a wide range of multidisciplinary staff, external agencies and members of the public
• Ability to work autonomously
• Meticulous in collecting /recording of data
• To be flexible with shifts and be able to pick up extra shifts to ensure optimum reception cover
  We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

This specific job role entails working shifts on a set shift pattern which will include working unsocial hours, weekends and Bank Holidays. Unsocial hours worked attract an enhanced rate of pay. You must be able to have a flexible approach and be able to work extra shifts to ensure Reception has optimum Reception cover. Shifts at GRH are:- 7am - 3pm; 3-11pm; Shifts at CGH are:- 7am - 3pm; 12noon - 8pm; 3-11pm; You will be part of a friendly team working in a busy Emergency Department working with a wider multi-disciplinary team. You will be working in a fast paced/ever changing environment. Additional working pattern details: Total hours vacant = 67.5 to be split into different shift patterns/times still to be confirmed.