Security Receptionist

West London NHS Trust; Greater London; On-site; GBP 21,000 - 24,000; Full time

Job summary

West London NHS Trust is seeking a proactive Security Receptionist to join the Reception Team. You will support a secure, welcoming environment for patients and staff, handling access control, CCTV monitoring, and visitor bookings with exemplary customer service and attention to detail.

The role involves day and night shifts over a condensed three-day week, requiring calm, organised and resilient individuals who can respond to emergencies and maintain accurate logs. Applications encouraged.

Qualifications

• Excellent communication skills and ability to stay calm under pressure.
• Strong commitment to customer service and patient-facing interactions.
• Organised, resilient and able to handle a busy reception environment.

Responsibilities

• Operating secure access systems and monitoring CCTV.
• Managing security keys and maintaining accurate records.
• Responding to telephone and visitor enquiries and processing bookings.
• Overseeing reception activities during shifts and reporting issues.
• Providing a professional front-of-house service to staff, patients and visitors.
• Collaborating with Reception Services Manager to ensure smooth operations.

Skills

communication skills

calm under pressure

customer service

organised

Job description

Please note this is not a sponsored position. Applicants must have the right to work in the UK, as visa sponsorship is not available for this role.

An exciting opportunity has arisen for an enthusiastic and professional individual to join the Reception Team at West London Forensic Services.

This rewarding role is based within a secure healthcare environment, where you will contribute to maintaining a safe, secure and welcoming service for patients, visitors and staff. Working as part of a dedicated team, you will support the smooth running of reception services while ensuring security procedures are followed at all times.

Key responsibilities

• controlling secure access systems
• monitoring CCTV
• managing security keys
• responding to telephone and visitor enquiries
• processing visitor bookings
• maintaining accurate records
• supporting the day-to-day operation of reception services

You will also oversee reception activities during your shift and elevate issues when required.

The role involves a combination of day and night shifts, with 37.5 hours typically worked over a condensed three-day week.

The successful candidate will be organised, resilient and able to remain calm under pressure. Excellent communication skills, attention to detail and a commitment to customer service are essential.

If you are looking for a varied and rewarding role within a supportive team, we would welcome your application.

As a Security Receptionist, you will play an important role in maintaining a safe, secure and welcoming environment within West London Forensic Services. Working as part of the Reception Team, you will support the delivery of an efficient reception service while ensuring security procedures are followed at all times.

Key responsibilities

• operating secure access systems
• electronic doors and vehicle airlocks
• monitoring CCTV
• managing security keys
• maintaining accurate records
• processing visitor bookings

You will receive and screen visitors in line with Trust procedures and record service users leaving and returning from authorised leave.

You will provide a professional front-of-house service, responding to telephone and face‑to‑face enquiries from staff, patients and visitors. Administrative duties include maintaining control room logs, completing documentation and recording incidents accurately.

You will work closely with the Reception Services Manager and Deputy Reception Services Manager to ensure the smooth running of reception services. The role also requires responding appropriately to emergency situations, security incidents and system failures in accordance with Trust policies and procedures.

The successful candidate will demonstrate excellent communication skills, sound judgement, attention to detail and the ability to remain calm and professional in a busy environment.

About the Trust

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.