Security Operations Lead – CCTV & Access Control

OCS; West of England; On-site; GBP 22,000 - 26,000; Full time

Job summary

OCS UK & Ireland is seeking a vigilant Security Officer to join our team. You will monitor CCTV systems, control access, and respond to incidents, while maintaining relationships with the client’s departments.

The role requires strong communication, the ability to work under pressure, and a professional presence on site. Working Monday to Friday, 06:00–18:00, you will ensure safety for customers and staff, perform patrols in all weather, and support the site operations with timely reporting and

Qualifications

• Front line SIA/CCTV Licence required for Security Officers.
• Excellent customer relationship skills and communication abilities.
• Experience with hand-held radios and security communications.
• First aid at work certificate and ongoing training supported.

Responsibilities

• Comply with Code of Practice and procedures; follow security protocols.
• Maintain CCTV control room security and facility protocols.
• Report incidents to Police or relevant agencies and provide commentary.
• Maintain accurate data recordings and event logs.
• Provide first response to intruder alarms.
• Prepare written reports on all incidents of crime and disorder.
• Ensure safety of customers and staff; professional customer service.
• Operate and monitor CCTV systems and access control per client requirements.
• Dispatch security officers by phone, radio, or messenger.
• Handle difficult situations and work under pressure; decisive during incidents.
• Coordinate permits and access control to authorised areas.
• Liaise with contractors as required and build client relationships.
• Attend toolbox talks and day-to-day contact with client representatives.
• Carry out patrols (internal/external) and work in all weather conditions.
• Cover reception duties when required.

Skills

SIA Licence

Customer service

Communication

Hand-held radio

Job description

OCS UK & Ireland is seeking a vigilant Security Officer to join our team. You will monitor CCTV systems, control access, and respond to incidents, while maintaining relationships with the client’s departments.

The role requires strong communication, the ability to work under pressure, and a professional presence on site. Working Monday to Friday, 06:00–18:00, you will ensure safety for customers and staff, perform patrols in all weather, and support the site operations with timely reporting and