Security Support Officer

Mitie Group plc.; Atherstone; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Full training and uniform

Overtime opportunities

Competitive pay

Career progression

Job summary

Mitie Security is seeking a professional, reliable Security Support Officer to provide cover across several client sites in the UK. This full-time, permanent role offers flexible days, nights and weekend shifts across Atherstone and surrounding sites.

You will patrol, monitor CCTV, manage access control, and respond to alarms while delivering excellent service. The ideal candidate holds a valid SIA licence, demonstrates strong communication and problem-solving skills, and is willing to travel

Qualifications

• A valid SIA Security Guarding or Door Supervisor licence.
• Flexible and reliable approach to work.
• Strong communication and customer service skills.
• Ability to remain calm and professional under pressure.

Responsibilities

• Provide security cover across corporate, retail and industrial sites.
• Carry out internal and external patrols.
• Monitor CCTV in line with company and legal requirements.
• Manage access control and check identification.
• Welcome staff, visitors and contractors professionally.
• Respond promptly to alarms, emergencies and security incidents.
• Complete clear and accurate incident and shift reports.
• Escalate concerns to supervisors, clients or emergency services.
• Lock and unlock buildings and ensure premises are secure.
• Undertake key-holding and alarm-response duties when required.
• Report hazards and support health and safety procedures.
• Conduct bag searches and vehicle checks where applicable.
• Assist with conflict resolution and crowd management.
• Act as a visible deterrent to theft, antisocial behaviour and security breaches.
• Support reception and front-of-house duties when required.
• Work independently and as part of a wider security team.
• Represent Mitie and our clients to a high professional standard.

Skills

SIA licence

Communication

Customer service

Observation & problem solving

IT basics

Travel between sites

Tools

Security systems

Job description

Security Support Officer

Locations: Atherstone, Nuneaton, Hinckley, Tamworth and Ashby-de-la-Zouch
Contract: Full-time, permanent
Shifts: Flexible days, nights and weekends

Join Mitie Security

Mitie Security is looking for a professional, reliable and flexible Security Support Officer to provide cover across several client sites.

This is a multi-site position suitable for someone who enjoys variety, can adapt to different working environments and takes pride in delivering excellent security and customer service.

Your Responsibilities

• Provide security cover across corporate, retail and industrial sites
• Carry out internal and external patrols
• Monitor CCTV in line with company and legal requirements
• Manage access control and check identification
• Welcome staff, visitors and contractors professionally
• Respond promptly to alarms, emergencies and security incidents
• Complete clear and accurate incident and shift reports
• Escalate concerns to supervisors, clients or emergency services
• Lock and unlock buildings and ensure premises are secure
• Undertake key-holding and alarm-response duties when required
• Report hazards and support health and safety procedures
• Conduct bag searches and vehicle checks where applicable
• Assist with conflict resolution and crowd management
• Act as a visible deterrent to theft, antisocial behaviour and security breaches
• Support reception and front-of-house duties when required
• Work independently and as part of a wider security team
• Represent Mitie and our clients to a high professional standard

What We Are Looking For

• A valid SIA Security Guarding or Door Supervisor licence
• A flexible and reliable approach to work
• Strong communication and customer service skills
• The ability to remain calm and professional under pressure
• Good observational and problem-solving skills
• Basic IT skills for emails, reports and security systems
• Willingness to travel between different sites
• A professional and customer-focused attitude

A full UK driving licence and access to a vehicle are strongly preferred due to the multi-site nature of the role.

Why Join Mitie?

• Competitive pay and regular overtime opportunities
• Flexible shift patterns
• A varied role across different sites and industries
• Full training and uniform
• Ongoing development and upskilling opportunities
• Career progression within Mitie Security
• Employee benefits and wellbeing support
• A supportive and inclusive working environment
• Access to our market-leading flexible benefits scheme

Ideal Candidate

• Adaptable and comfortable working at different locations
• Reliable, punctual and well organised
• Professional and well presented
• Confident when dealing with members of the public
• Proactive and responsible
• Committed to delivering a high standard of service

Mitie is an equal opportunities employer and welcomes applications from all backgrounds.