Operations Manager

Mitie Group plc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Mitie Group plc. in the Sussex region covers a portfolio of retail and corporate clients, delivering security and facilities management services.

The role focuses on operational contract compliance, developing relationships with customers and staff, and upholding company processes and improvements. You will be responsible for HR accountability, P&L control, and acting as Duty Manager on rotation, with the ability to support regional management and liaise with external authorities, ensuring the

Qualifications

• HR management experience and people leadership ability.
• Strong communication skills, both verbal and electronic.
• Experience in managing P&L and contract profitability.
• Proven track record of leading teams and developing staff.

Responsibilities

• Operational contract compliance in line with KPI's, AI's and SOP.
• Development and maintenance of customer / staff relationships.
• Compliance to all business processes and improvement.
• Ensuring best service for the customer.
• HR accountability.
• P&L control.
• Duty Manager responsibilities on rotation.
• Utilising company support functions where appropriate and required.
• Adherence to Agreed Procedures, BCP and ERP.
• Act as the direct point of contact for the client in the absence of the Security Manager or Deputy Security Manager.
• Control of site operational team including scheduling shfts and ensuring full coverage.
• HR people management experience.
• Ensuring all contractual and additional work are fully staffed with the correct trained personnel.
• Supporting the Regional Management Team.
• Ensuring compliance to Mitie health and safety policy.
• Liaison with external authorities.

Skills

People management

Communication skills

HR experience

P&L management

Leadership

Job description

Covering a portfolio of retail and corporate clients throughout the Sussex region.

Job objectives and responsibilities

• Operational contract compliance in line with the KPI's, AI's and SOP
• Development and maintenance of customer / staff relationships
• Compliance to all business processes and improvement
• Ensuring best service for the customer
• HR accountability
• P&L control
• Duty Manager responsibilities on rotation
• Utilising company support functions where appropriate and required

Main duties

• Adherence to Agreed Procedures, BCP and ERP
• Act as the direct point of contact for the client in the absence of the Security Manager or Deputy Security Manager
• Control of site operational team including scheduling shfts and ensuring full coverage
• HR people management experience
• Ensuring all contractual and additional work are fully staffed with the correct trained personnel.
• Supporting the Regional Management Team.
• Ensuring compliance to Mitie health and safety policy
• Liaison with external authorities

• Previous management experience in region of contract value of £3M minimum
• Ability to demonstrate good communication skills, both verbally and electronically
• Ability to manage, develop, support and coach
• Excellent PC skills
• Highly motivated and determined
• Approachable and engaging at all levels