Security Operations Lead: Guest Safety & Team Growth

Haven; Rochester; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

in-store purchases

Job summary

Haven is seeking a Security Manager to lead a dynamic team in delivering safe, secure and welcoming guest experiences at our holiday park. You will manage resources, ensure compliance with health and safety standards, and drive continuous improvements in security operations.

This hands-on role requires strong leadership, clear direction, and the ability to coach staff to meet targets. With a focus on protecting guests, owners and team members, you will monitor performance, manage budgets, and

Qualifications

• Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Skills

Leadership

Communication

Attention to detail

Customer service

Problem solving

Time management

Multitasking

Budgeting

Job description

Haven is seeking a Security Manager to lead a dynamic team in delivering safe, secure and welcoming guest experiences at our holiday park. You will manage resources, ensure compliance with health and safety standards, and drive continuous improvements in security operations.

This hands-on role requires strong leadership, clear direction, and the ability to coach staff to meet targets. With a focus on protecting guests, owners and team members, you will monitor performance, manage budgets, and