Security Manager: Lead Safe Operations & Guest Experience

Leisure Employment Services; Lydstep; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

Free access to Haven facilities

Job summary

Haven is seeking a Security Manager to lead a dynamic security team across our holiday parks in the UK. You will drive safety, guest experience, and operational efficiency while managing budgets and ensuring compliance with policies and health and safety standards.

The role requires a proven security leadership track record, a valid SIA DS license, and a flexible approach to evenings, weekends, and holidays. Join us to help create a safe, welcoming environment for guests and team members alike.

Qualifications

• Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.
• Valid SIA Door Supervisors (DS) License.
• Strong leadership and communication skills.
• Experience budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Oversee team scheduling, budgets, and resources to maximise efficiency.
• Ensure all operations comply with health and safety regulations, company policies, and standards.
• Quickly resolve operational issues to ensure smooth day-to-day running.
• Support team development through ongoing training, mentoring, and growth opportunities.

Skills

Leadership

Budgeting

Communication

Problem-solving

Tools

SIA DS License

Job description

Haven is seeking a Security Manager to lead a dynamic security team across our holiday parks in the UK. You will drive safety, guest experience, and operational efficiency while managing budgets and ensuring compliance with policies and health and safety standards.

The role requires a proven security leadership track record, a valid SIA DS license, and a flexible approach to evenings, weekends, and holidays. Join us to help create a safe, welcoming environment for guests and team members alike.