Security Operations Controller – 24/7 Control Room Lead

SourceFlow; Colchester; Hybrid; GBP 23.000 - 29.000; Vollzeit

Zusammenfassung

Oakpark Security Systems LTD is seeking a Security Operations Controller to join our Security Services team in Colchester. You will safeguard sites, respond to incidents, and provide a professional service in a relief contract with day and night shifts.

The role requires a valid SIA licence, strong IT and security software skills, and a customer-focused, team-oriented approach to support on-site teams while delivering high-quality incident reporting.

Qualifikationen

• SIA licence required and displayed on duty.
• Experience in security operations or control room is desirable.
• Computer literacy with MS Office and security software.

Aufgaben

• Answering incoming calls into the main Operations Control Room and actioning as required.
• Monitor CCTV and alarms and respond according to procedures.
• Monitor emails in a centralised box and ensure SLA adherence.
• Produce shift handover documentation and incident reports.
• Maintain equipment checks and coordinate with service partners.
• Escalate incidents to Duty Manager as needed and maintain safe sites.

Kenntnisse

Helpdesk experience

Call centre experience

Control room operations

Communication skills

Customer service

Teamwork

Work under pressure

Organisational skills

Tools

TrackTik

Chase

CCTV systems

Lone Worker Monitoring

Jobbeschreibung

Oakpark Security Systems LTD is seeking a Security Operations Controller to join our Security Services team in Colchester. You will safeguard sites, respond to incidents, and provide a professional service in a relief contract with day and night shifts.

The role requires a valid SIA licence, strong IT and security software skills, and a customer-focused, team-oriented approach to support on-site teams while delivering high-quality incident reporting.