Security & Customer Experience Officer (24/7 Shifts)

OCS; Goole; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Award-winning employer

Digital learning resources

Employee discounts

Professional growth opportunities

Flexible pay options

Job summary

OCS UK & Ireland is recruiting for a security role based in the United Kingdom. You will work 54 hours per week with 12-hour shifts, covering day and night patterns, ensuring a safe, secure environment for visitors and staff while delivering high levels of customer service.

The role requires SIA Licences (SG/DS/CCTV if applicable), BS7858 clearance, first aid, and strong communication and IT skills. You will be expected to maintain professional appearance, logs, and participate in mandatory

Qualifications

• Clearance to BS7858.
• SIA Licence – Security Guard (SG).
• SIA Licence – Door Supervisor (DS) (if applicable to scope).
• SIA Licence – CCTV (if applicable to scope).
• First aid qualification.
• Customer service experience.
• Written and verbal communication required to meet deliverables of role.
• Experience of using IT software (Word, Teams, Outlook).
• Reliable, punctual and approachable.
• To take pride in your appearance at all times.
• Flexible in the approach to daily duties.
• Ability to prioritise tasks and work under pressure.
• Comfortable to work alone using initiative and work as part of a team.

Responsibilities

• Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
• Always display excellent situational awareness.
• Facilitate access/egress to building(s) whilst maintaining a high level of client facing and customer service skills.
• Be aware of protest and demonstration activity and respond/escalate as appropriate.
• To actively take part in assisting staff, guests and contractors and public bodies regarding passing them information, giving direction, or responding to queries that are raised in a professional manner.
• To be fully conversant with all operating procedures and always follow them.
• Assist as instructed during major incidents.
• Always display your SIA licence whilst on duty.
• Maintain accurate records/logs and submit reports as instructed.
• Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.
• Use communication tools (radio/phones) in a confident and clear manner.
• Carry out any other reasonable request as required

Skills

Customer service

Written & verbal communication

IT skills

Tools

Word

Teams

Outlook

Job description

OCS UK & Ireland is recruiting for a security role based in the United Kingdom. You will work 54 hours per week with 12-hour shifts, covering day and night patterns, ensuring a safe, secure environment for visitors and staff while delivering high levels of customer service.

The role requires SIA Licences (SG/DS/CCTV if applicable), BS7858 clearance, first aid, and strong communication and IT skills. You will be expected to maintain professional appearance, logs, and participate in mandatory