Security Officer - Customer-Focused, 40h+/week + Benefits

Mitie Cleaning & Hygiene Services; Basingstoke; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

£13.58 per hour

40 hours + per week

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a proactive Security Officer for an M&S Basingstoke Festival Place store. You will uphold a visible security presence, deliver exceptional customer service, and protect people and products in a busy retail environment.

SIA license is required, and prior security experience is essential. The role offers a structured environment with training and career growth opportunities, plus a comprehensive benefits package.

Qualifications

• SIA licence valid and ready for verification.
• Previous security experience.
• Strong communication and interpersonal skills.
• Calm and professional approach in challenging situations.

Responsibilities

• Providing a visible and professional security presence within store
• Delivering world class customer service to customers and colleagues
• Helping prevent loss, theft and anti-social behaviour
• Using store technology including body-worn cameras and mobile reporting systems
• Responding calmly and professionally to incidents and emergencies
• Maintaining a safe environment by identifying and reporting hazards
• Supporting compliance with company policies and legal requirements

Skills

Security experience

SIA license

Customer service

Communication skills

SC clearance (desirable)

Job description

Mitie Cleaning & Hygiene Services is seeking a proactive Security Officer for an M&S Basingstoke Festival Place store. You will uphold a visible security presence, deliver exceptional customer service, and protect people and products in a busy retail environment.

SIA license is required, and prior security experience is essential. The role offers a structured environment with training and career growth opportunities, plus a comprehensive benefits package.