Security Officer

Anchor Group Services; Plymouth; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Anchor Academy courses

Cycle to Work Scheme

Full uniform provided

Employee Assistance Programme

Job summary

Anchor Group Services is seeking a Security Officer for Port Solent, Portsmouth. The role offers a 4 on/4 off shift pattern with 12-hour shifts and an average of 42 hours per week. You will provide visible security, assist visitors, and respond to incidents across a busy outdoor leisure destination.

The successful candidate will hold valid SIA and CCTV licences to operate on-site CCTV, ensuring safety and service excellence while representing Anchor Group Services and Port Solent professionally.

Qualifications

• SIA Door Supervisor or Security Guarding licence essential.
• Frontline security experience preferred but not mandatory for all roles.

Responsibilities

• Conduct regular patrols and monitor site activity to identify risks.
• Provide a warm, welcoming and professional presence for visitors, tenants and staff.
• Respond to incidents promptly and liaise with management, emergency services and the public.
• Complete accurate incident and daily activity reports and maintain site logs.

Skills

SIA Licence

Customer service

Patrolling

Communication

Flexibility

Job description

Job Role: Security Officer

Working Hours: Average 42 hours per week

Shift Pattern: 4 on 4 off shift pattern (12-hour shifts, times will vary depending on shift blocks)

Pay: £14.31 per hour

Location: Port Solent, The Boardwalk, Portsmouth, PO6 4TP

Reporting to: Contracts Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for an experienced and customer-focused Security Officer to join our established security team at Port Solent.

This is a varied and people-focused role in a vibrant outdoor shopping and leisure destination, where delivering a welcoming, safe, and enjoyable experience for visitors is a priority.

As a Security Officer, you will work as part of a dedicated site team on a permanent 4 on, 4 off shift pattern, averaging 42 hours per week. The role involves working a mixture of day, mid, and night shifts, providing a visible security presence across the site and ensuring the safety and security of visitors, tenants, staff, and property.

You will be responsible for conducting regular patrols, monitoring site activity, responding to incidents, and providing excellent customer service to members of the public. You will act as an ambassador for both Anchor Group Services and Port Solent, creating a welcoming environment while maintaining the highest standards of security and professionalism.

The successful candidate must hold both valid SIA and CCTV licences, as the role includes operating on-site CCTV systems.

Shift Blocks

Day Shifts: 06:00 to 18:00

Mid Shifts:

• Tuesday to Thursday: 12:30 to 00:30
• Friday and Saturday: 15:30 to 03:30
• Sunday: 14:30 to 02:30
• Monday: 13:30 to 01:30

Night Shifts: 18:00 to 06:00

Duties Include:

• Protecting the client's property, people and assets in accordance with Assignment Instructions and site-specific procedures.
• Providing a warm, welcoming and professional presence for all visitors, tenants and staff.
• Acting as the first point of contact for customers and visitors, offering guidance, information and assistance.
• Conducting regular foot patrols throughout the site to identify and mitigate potential security risks.
• Monitoring CCTV systems in accordance with site procedures and data protection requirements.
• Supporting a safe and welcoming environment through high-visibility patrols and proactive engagement.
• Responding promptly and effectively to incidents, emergencies and security concerns.
• Liaising professionally with site management, tenants, emergency services and members of the public.
• Reporting irregularities and addressing issues in line with site policies and procedures.
• Completing accurate reports, including incidents, observations and daily activity logs.
• Maintaining compliance with legal requirements, company policies and industry standards.
• Contributing positively to the team and maintaining professional conduct at all times.

Requirements

• Full 5-year employment checkable history – ESSENTIAL
• Valid frontline SIA Door Supervisor or Security Guarding Licence – ESSENTIAL
• Valid CCTV Licence – ESSENTIAL
• Ability to reliably commute to Port Solent, PO6 4TP.
• Previous security experience within a customer-facing environment preferred.
• Excellent customer service skills and confidence when dealing with conflict.
• Flexible and reliable approach to shift work.
• Excellent written and verbal communication skills.
• Smart appearance and professional manner.
• Reliable, punctual and trustworthy.
• High level of enthusiasm and commitment.
• Ability to work effectively in a fast-paced environment.

Benefits

• Access to a range of nationally recognised courses to help further your career through the Anchor Academy.
• Access to SIA and First Aid training at discounted rates, with financial support available.
• Auto Enrolment Pension (subject to eligibility).
• Stream - access to pay as you earn it.
• Cycle to Work Scheme.
• Full uniform provided.
• Free Employee Assistance Programme available 24/7, including counselling support.
• Hospital Saturday Fund.
• Reward and Recognition Awards.
• Opportunities for development and progression within a growing organisation.

Other companies may call this role: Security Officer, Security Guard, Security Personnel, Protection Officer, Loss Prevention Officer, CCTV Operator, Corporate Security Officer, Security Specialist, Asset Protection Officer, Security Operations Officer, Facilities Security Officer, SIA Security Officer, Customer Service Security Officer, Retail Security Officer or Security Enforcement Officer.

Within commuting distance of: Port Solent, Portsmouth, Southampton, Fareham, Gosport, Havant, Waterlooville, Eastleigh, Hedge End, Chichester, Petersfield, Winchester, Andover and Basingstoke

Requirements Full 5-year employment checkable history – ESSENTIAL Valid frontline SIA Door Supervisor or Security Guarding Licence – ESSENTIAL Valid CCTV Licence – ESSENTIAL Ability to reliably commute to Port Solent, PO6 4TP. Previous security experience within a customer-facing environment preferred. Excellent customer service skills and confidence when dealing with conflict. Flexible and reliable approach to shift work. Excellent written and verbal communication skills. Smart appearance and professional manner. Reliable, punctual and trustworthy. High level of enthusiasm and commitment. Ability to work effectively in a fast‑paced environment.