Security Officer

Worcestershire Acute Hospitals NHS Trust; Redditch; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional healthcare provider in Redditch seeks a Security Officer to deliver high-quality security services to patients, staff, and visitors while ensuring compliance with NHS guidelines. Candidates should possess strong attention to detail, customer care skills, and relevant SIA licenses. Experience in the NHS or similar environments is essential. This role involves various responsibilities including emergency assistance and maintaining safety within the hospital premises, offering a dynamic work environment.

Qualifications

• Strong attention to detail with the ability to complete documentation accurately.
• Excellent organisational skills with professional and personable demeanor.
• Experience working within the NHS or a comparable environment.

Responsibilities

• Provide a high quality security service to patients, staff, and visitors.
• Assist visitors with general inquiries in a pleasant manner.
• Undertake duties in line with health, safety, and company policies.

Skills

Attention to detail

Customer care

Professionalism

Calmness in challenging situations

Critical thinking

Education

Good basic education

Tools

SIA Door Supervisor Licence

CCTV Licence

Job description

Security Officer

The closing date is 28 December 2025

An opportunity to join a dynamic team with a customer focused approach. Tasks can be patient facing and other tasks involve supporting the clinical teams to ensure the efficient running of the hospital. A flexible approach is essential to ensure that the daily demands of the role can be met. If you like a role which presents a variety of challenges, then come and join the team.

Main duties of the job

• To provide and maintain a professional, efficient, effective and timely service to patients, visitors and other departments that will contribute to achieving high quality service.
• To ensure the service supports the clinical care of patients and respects the privacy & dignity of every patient.
• To ensure the health & safety of both recipients and those delivering the service.
• To contribute towards best practice within the department.
• To assist the security management team in the development of the service.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester. Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

• Being open and honest
• Ensuring people feel cared for
• Showing respect to everyone

We are proud to have achieved Timewise accreditation – this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs: Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Job responsibilities

• To provide a high quality security service to patients, staff, visitors and contractors within hospital premises and car parks in accordance with Security Industry Authority (SIA) guidelines and Trust specifications.
• Undertake necessary duties to ensure the maintenance of an efficient security service. These duties will be carried out in both internal and external environments.
• To assist visitors to the hospital site with general enquiries, in a pleasant and helpful manner.
• All work must be undertaken in line with health, safety, security, Company and Trust policies and procedures.
• Where required, you may also need to assist with the emergency and evacuation procedures in accordance with the Trust policy.

Person Specification

Qualifications

• Good basic education.
• Strong attention to detail with the ability to complete documentation accurately.
• Excellent organisational skills.
• Professional, personable, and adaptable to the needs of the service.
• Able to remain calm, focused, and effective in challenging situations.
• Manual handling proficiency.
• Strong customer care skills.
• Possession of an SIA Door Supervisor Licence and/or CCTV Licence.
• Experience working within the NHS or a comparable environment.

Experience

• Candidates must have experience working within the NHS or a similar environment.
• Experience in customer service.
• Experience in dealing with vulnerable patients.
• Demonstrates a professional and compassionate approach when supporting others. Maintains composure in challenging or stressful situations. Is open to feedback and willing to learn from it. Works effectively as part of a team while also being capable of completing tasks independently. Possesses strong verbal communication, critical thinking, and reasoning skills. Has a solid understanding of Health and Safety requirements and basic computer skills to complete online learning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Worcestershire Acute Hospitals NHS Trust