Security Officer

Anchor Group Services Ltd; Manchester; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free on-site parking

Employee Assistance Programme 24/7

Anchor Academy training

Uniform provided

Pension auto-enrolment

Cycle to Work

Discounted first aid training

Wellbeing resources

Job summary

Anchor Group Services is recruiting a Security Officer for Harpurhey Shopping Centre, Manchester. The role involves patrols, incident response, and monitoring to ensure a safe environment for staff and visitors. A valid SIA Door Supervisor licence is essential, with CCTV licence preferred.

Working Tue-Sun, 54 hours per week, at Harpurhey Shopping Centre. Excellent benefits and access to Anchor Academy training. Full uniform provided and on-site parking available.

Qualifications

• Experience in customer-facing security roles is preferred.
• Excellent verbal and written communication.
• Ability to handle conflicts calmly and professionally.
• Reliable, punctual and flexible to meet job requirements.

Responsibilities

• Conduct regular patrols and monitor activity to protect people and property.
• Respond promptly to incidents and liaise with the public and site management.
• Maintain accurate records in line with procedures.
• Operate and monitor CCTV equipment and report incidents to Control Room/Manager.
• Provide professional, friendly service to customers and visitors on site.

Skills

Customer service

Conflict handling

Communication skills

Punctuality

Professional appearance

Job description

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Security Officer

WorkingHours: Tuesday-Sunday, 54 hours per week, shift pattern as per site rota

Pay: £13.21 per hour

Location:Harpurhey Shopping Centre, Manchester, M9 5UQ

Reportingto: Operations Manager

Overview

An excitingopportunity has arisen at Anchor Group Services, for an experienced SecurityOfficer to join our established security team based at Harpurhey Shopping Centre in Manchester.

As aSecurity Officer, you will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential.

Thesuccessful candidate must have a valid SIA Door Supervisor (DS) Licence as a minimum, with a CCTV licence preferred.

Dutiesinclude:

• Protecting theclient's property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI's) andsite-specific procedures
• Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures
• Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents
• Operatingand monitoring site CCTV equipment
• Completingreports by recording observations, information, occurrences, and surveillanceactivities
• Maintainingorganisation's stability and reputation by complying with legal requirements
• Contributingto team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to site, providing a professionaland friendly service
• Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action
• Maintainingprofessional conduct at all times
  

Requirements

• Essential: SIA Door Supervisor (DS) Licence
  
• Preferred: CCTV SIA Licence
  
• Full 5-year employment checkable history
  
• Customer service experience and confidence to handleconflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  
• Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy
  
• Access to SIA andFirst Aid training at discounted rates, with financial support available
  
• Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment)
  
• Stream -access to pay as you earn it
  
• Cycle to WorkScheme Available
  
• Full uniformprovided
  
• Free EmployeeAssistance Programme 24/7 including access to counselling
  
• HospitalSaturday Fund
  
• Reward andRecognition awards
  
• Free on-site parking
  

What's Next?

Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer

Within commuting distance of: Altrincham, Sale, Stretford, Salford, Urmston, Eccles, Monton, Worsley, Swinton, Walkden, Prestwich, Whitefield, Radcliffe, Bury, Bolton, Farnworth, Little Lever, Horwich, Leigh, Atherton, Tyldesley, Stockport, Cheadle, Gatley, Heald Green, Wilmslow, Hazel Grove, Bramhall, Marple, Hyde, Denton, Droylsden, Ashton-under-Lyne, Stalybridge, Mossley and Rochdale

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.