Gatehouse Security Officer

Anchor Group Services; Newcastle upon Tyne; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Programme

Anchor Academy training

Cycle to Work Scheme

Auto Enrolment Pension

Job summary

Anchor Group Services seeks an experienced Security Officer to join the Balaena Tyne site in Newcastle. You will be the visible security presence, manage access, conduct patrols and handle incidents while delivering professional, friendly service to staff and visitors.

The role requires a valid frontline SIA licence, good communication and observation skills, and the ability to work a 4 on/4 off pattern on a zero-hour contract with pay of £13.00 per hour.

Qualifications

• Strong communication and interpersonal skills are required.
• High level of vigilance and situational awareness is essential.
• Experience in security or frontline service is preferred.

Responsibilities

• Maintain a visible security presence across the site and engage with staff, contractors and visitors.
• Conduct regular patrols and monitor activity, access points, and gatehouse operations.
• Respond promptly to incidents and security concerns following site procedures.

Skills

Communication skills

Observation

Situational awareness

Customer service

Job description

Newcastle upon Tyne, United Kingdom | Posted on 20/10/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Security Officer

Shift Pattern: 4 on 4 off shift pattern, 6:00-18:00 - average 42 hours per week

Contract Type : Zero hour contract

Pay: £13.00 per hour

Location: Balaena Tyne (formerly A&P Tyne) - Wagonway Road,Hebburn, Tyne and Wear, England, NE31 1SP

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for an experienced and professional Security Officer to join our established team at Balaena Tyne in Newcastle.

This is an excellent opportunity for an experienced Security Officer who takes pride in maintaining a safe and secure environment while delivering a professional and approachable service. You will act as a visible security presence across the site, engaging with employees, contractors and visitors while ensuring site security procedures are followed at all times. You will be responsible for conducting regular patrols, monitoring activity across the site, managing access and gatehouse operations, responding promptly to incidents and security concerns, and maintaining accurate records in line with site procedures.

We are looking for someone with strong observational and communication skills who is confident working both independently and as part of a wider security team. You should be professional, reliable and customer-focused, with the ability to remain calm and make appropriate decisions when responding to incidents.

The successful candidate must hold a valid frontline SIA Licence.

Duties include:

• Protecting the client’s property, people and/or assets byproviding security services in direct accordance with the sites publishedAssignment Instructions (AI’s) and site-specific procedures
  


• Managing gatehouse operations and acting as a professional first point of contact for employees, contractors, visitors and delivery drivers
  


• Signing visitors and contractors in and out of the site and maintaining accurate gatehouse records
  


• Controlling access and egress to the site, checking identification and ensuring all visitors, contractors and vehicles are appropriately authorised
  


• Conducting regular security patrols of the site, identifying and reporting any suspicious activity, security risks or potential hazards
  


• Preventing losses and damage by reporting irregularities;informing offenders of policy and procedures
  


• Preventing and escalating incidents in a timely, accurate andappropriate manner to the Control Room/ Shift Manager/OperationsManager/Emergency Services as appropriate for serious incidents
  


• Completing reports by recording observations, information,occurrences, and surveillance activities
  


• Maintaining organisation's stability and reputation bycomplying with legal requirements
  


• Contributing to team effort by accomplishing related resultsas needed
  


• Acting as a first line support to customers and visitors tosite, providing a professional and friendly service
  


• Understanding the needs of our customer, respond accordinglyto customer queries and requests and take appropriate action
  


• Maintaining professional conduct at all times
  

Requirements

• Full5-year employment checkable history
  


• Validfrontline SIA licence - DS or SG
  


• Previous security experience
  


• Confidence to respond appropriately to incidents and challenging situations
  


• Flexibleto meet the job requirements
  


• Excellentcommunication skills both written and verbal
  


• Smartappearance and be well-groomed
  


• Reliable, punctual and able to maintain high professional standards
  


• Highlevel of enthusiasm and passion
  


• Abilityto work in a fast-moving environment
  


• Professional and customer-focused approach
  


• Ability to remain alert and vigilant throughout the shift
  


• Accessto a range of nationally recognised courses to help further yourcareer, via the Anchor Academy
  


• Accessto SIA and First Aid training at discounted rates, withfinancial support available
  


• Auto Enrolment Pension (if earningsreach the minimum requirement for auto-enrolment)
  


• Stream - access to pay as you earn it
  


• Cycleto Work Scheme Available
  


• Fulluniform provided
  


• FreeEmployee Assistance Programme 24/7 including access tocounselling
  


• HospitalSaturday Fund
  


• Rewardand Recognition awards
  

Other companies may call this role: Multi-Site Officer, Security Officer, Security Guard, Security Personnel, Protection Officer, Loss Prevention Officer, Security Specialist, Safety Officer, Security Coordinator, Security Analyst, Asset Protection Officer, Security Operations Officer, Security Risk Officer, Facilities Security Officer, Protection Officer, Workplace Safety & Security Officer, SIA Security Officer, Security Enforcement Officer

Within commuting distance of: Hebburn, Newcastle, Killingworth, Jarrow, Benton, Longbenton, Forest Hall, Palmersville, Jesmond, Gateshead, Sunderland, South Shields, North Shields, Whitley Bay.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.