Security Officer

Anchor Group Services; Liverpool; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Access to Anchor Academy training

SIA and First Aid training (discounted

Auto Enrolment Pension

Cycle to Work Scheme

Full uniform provided

Employee Assistance Programme 24/7

Hospital Saturday Fund

Reward and Recognition awards

Job summary

Anchor Group Services is seeking a professional Security Officer for Princes Dock, Liverpool. The role operates a 4 on/4 off shift pattern (7:00-19:00), averaging 42 hours per week, with a pay rate of £13.45 per hour.

You will act as a security presence and professional ambassador, delivering exceptional customer service on a prestigious corporate site. The position requires confident engagement with clients, visitors and staff, patrols, access control, CCTV monitoring and incident response

Qualifications

• Essential: Valid frontline SIA Licence.
• Desirable: Valid CCTV Licence.
• Experience in corporate/concierge environments is beneficial.
• Excellent written and verbal English communication.

Responsibilities

• Provide security services in line with site AI’s and procedures.
• Conduct regular patrols to deter unauthorised activity.
• Control access passes and manage visitors.
• Report irregularities and incidents to the control room/manager.

Skills

Strong communication

Customer service

Professional appearance

Conflict handling

Job description

About Us

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Security Officer

Working Hours: 4 on 4 off shift pattern, 7:00-19:00 - average 42 hours per week

Pay: £13.45 per hour

Location: Princes Dock, Liverpool, L3 1QZ

Reporting to: Account Manager / Duty Manager

Anchor Group Services is looking for professional, customer-focused individuals to join our growing team as a Security Officer, based at a prestigious corporate location at Princes Dock, Liverpool.

This is an ideal opportunity for an experienced Security Officer who take pride in their work, communication skills, and ability to deliver exceptional customer service. We are seeking individuals who can confidently engage with clients, visitors, contractors, and members of the public, acting as both a security presence and a professional ambassador for our clients.

The role combines traditional security responsibilities with front‑of‑house, concierge and customer service duties, requiring a polished and professional approach at all times. Successful candidates will be comfortable working within corporate office environments, carrying out patrols, managing access control, supporting reception areas, monitoring CCTV systems and responding to incidents while maintaining the highest standards of professionalism.

We are looking for officers who possess excellent verbal and written English communication skills, a smart and well‑presented appearance, strong attention to detail, and a genuine commitment to delivering outstanding customer service.

Duties Include

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site‑specific procedures
• Conducting regular patrols of the site to deter and detect unauthorised activity
• Monitoring and managing access control, including issuing and checking passes or permits
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Operating and monitoring site CCTV equipment
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to the site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

Requirements

• ESSENTIAL: Valid frontline SIA Licence
• DESIREABLE: Valid CCTV Licence
• Previous experience working in corporate/concierge environments would be beneficial
• Customer service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements and cover shifts as required
• Excellent communication skills both written and verbal
• Smart appearance and be well‑groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast‑moving environment
• Full 5-year employment checkable history

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto‑enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

What’s Next?

If you would like to be considered for this position, we will be in touch.

Other companies may call this role: Security Officer, Security Guard, Security Personnel, Protection Officer, Loss Prevention Officer, Security Specialist, Safety Officer, Security Coordinator, Security Analyst, Asset Protection Officer, Security Operations Officer, Security Risk Officer, Facilities Security Officer, Protection Officer, Workplace Safety & Security Officer, SIA Security Officer, Security Enforcement Officer

Within commuting distance of: Liverpool, Wavertree, Bootle, Birkenhead, Speke, Huyton, Kirkby, Wallasey, Chester, Southport, St Helens, Wigan, Newton-le-Willows, Runcorn, Widnes, Wirral, Cheshire, Ormskirk, Bromborough

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.