Security Officer

The Hippodrome Casino, Ltd.; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Tronc payments

Restaurant discount

Ticket discounts (Magic Mike Live)

Life Assurance

Company pension

Employee Assistance Programme

Job summary

The Hippodrome Casino, Ltd. is seeking a vigilant Security Officer to protect guests and staff while ensuring compliance with the Gambling Act 2005 and Licensing Act 2003. You will patrol, monitor activity, and handle incidents with professionalism in a high-profile venue.

The role requires an SIA Door Supervisor Licence and offers benefits including staff discounts and pension contributions. A calm, customer-focused approach is essential for success.

Qualifications

• Excellent communication and conflict resolution skills.
• Calm, professional, and approachable manner.
• Ability to work effectively in a fast-paced, high-profile environment.
• Must be over 18 years of age.

Responsibilities

• Monitor guest activity and respond to incidents calmly and professionally.
• Carry out regular patrols and maintain a visible presence throughout the venue.
• Deliver excellent customer service and resolve complaints and issues between customers and staff.
• Assist with access control, crowd management, and emergency procedures.
• Liaise with other departments to support guest service and operational needs.
• Complete incident reports and maintain accurate records.
• Uphold policy, licensing and regulatory standards at all times.

Skills

Communication

Conflict resolution

Calm demeanor

Customer service

Attention to detail

Education

SIA Door Supervisor Licence

Job description

We are seeking a vigilant, confident, and customer-focused Security Officer to join our experienced team. You'll be responsible for ensuring the safety and security of the venue, protecting guests and staff, and supporting the smooth running of operations across the building while requirements under the Gambling Act 2005, Licensing Act 2003 and other relevant legislation and guidance are complied with.

Key Responsibilities:

• Monitor guest activity and respond to incidents calmly and professionally.
• Carry out regular patrols and maintain a visible presence throughout the venue.
• Deliver excellent customer service and resolve complaints and issues between customers and staff.
• Assist with access control, crowd management, and emergency procedures.
• Liaise with other departments to support guest service and operational needs.
• Complete incident reports and maintain accurate records.
• Uphold policy, licensing and regulatory standards at all times.

What We're Looking For:

• Valid SIA Door Supervisor Licence is essential, with previous casino or nighttime economy experience being advantageous.
• Excellent communication and conflict resolution skills.
• A calm, professional, and approachable manner.
• Ability to work effectively in a fast-paced, high-profile environment.
• Flexibility to work 12-hour shifts across a rotation that includes nights, weekends and bank holidays.
• You must be over 18 years of age.

What we offer:

• Additional tronc monthly payments.
• 50% discount in the Hippodrome Casino's restaurants & bars.
• 30% off Magic Mike Live tickets for friends and family.
• Enhanced maternity & paternity pay.
• Mental health and wellbeing support through our Employee Assistance Programme.
• Access to discounts for many retailers, leisure, food and entertainment establishments.
• Season ticket loans.
• Salary exchange Cycle to Work & Tusker electric vehicle schemes.
• Excellent foreign exchange rates.
• Life assurance.
• Company pension.