Security Officer

Metropolitan Gaming; Greater London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Discounts across travel, retail, and嗅

Company pension and life insurance

Discount on food and non-alcoholic bev

Season ticket loan

Cycle to work scheme

Refer a friend bonus

Job summary

Metropolitan Gaming in London is seeking a Security Officer to uphold venue security and deliver high-quality guest service. You will greet guests, monitor access, perform age verification and respond to incidents with calm professionalism.

The role requires night and weekend shifts, a keen eye for detail, and the ability to work as part of a busy events team while complying with Challenge 21 and health and safety policies.

Qualifications

• Customer-focused security professional with strong communication skills.
• Ability to enforce rules with a courteous, firm approach.
• A professional demeanour and readiness to engage with guests.

Responsibilities

• Greet and interact with patrons in a friendly, professional manner.
• Perform age verification in line with Challenge 21 requirements.
• Conduct regular security patrols to deter threats and protect guests and staff.
• Provide first aid when needed and coordinate evacuations during emergencies.
• Identify vulnerabilities and assist with security-related tasks and reporting.
• Escort cashiers and conduct searches where required to ensure safety.
• Monitor attendance, reports, and compliance with policies.

Skills

Customer service

Attention to detail

Professional demeanour

Communication

Problem solving

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.

It's about energy. Atmosphere. Service that's sharp and in sync with the moment.

Driven by people, we're a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you're upbeat, curious and ready to get involved, you'll feel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job. You'll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, you can also expect:

• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

What We Are Looking For

As a Security Officer, you will play a crucial role in maintaining the security and safety of our venue. We are seeking individuals with exceptional customer service skills, a professional demeanour, and a dedication to providing a welcoming environment for all visitors. Additionally, adherence to Challenge 21 requirements, age verification, and recognition of guest vulnerability are key aspects of the role.

Main Responsibilities

• Customer Service Excellence: Greet and interact with patrons in a friendly and professional manner, creating a welcoming atmosphere for all guests.
• Challenge 21: Implement strict age verification procedures, demonstrating meticulous attention to detail.
• Security Patrols: Conduct regular security patrols of the venue to deter potential threats and ensure the safety of patrons and staff.
• First Aid: Provide prompt and effective response to incidents, offering first aid assistance until medical professionals arrive if necessary.
• Evacuation Support: Assist with evacuations during emergencies, ensuring the safety of all individuals and the integrity of the venue.
• Identifying Vulnerability: Promptly identify and address potential vulnerabilities among patrons to ensure their safety and well-being.
• Cashier Escort: Safely escort cashiers to facilitate the transfer of funds within the venue.
• Random Searches: Conduct random searches at entrances to enhance security measures without compromising guest experience.
• Staff Searches: Assist management with staff searches when required.
• Monitoring and Reporting: Monitor and compile data related to guest attendance, searches and Challenge 21 compliance. Update reports and paperwork as needed.
• Participation: Attend briefings and monthly team meetings to stay informed and contribute to the security team's efforts.
• Health & Safety Support: Assist management with health and safety aspects of events, including risk assessments and legal obligations.
• Client Support: Coordinate with suppliers, handle client queries, and troubleshoot during events to ensure smooth operations.
• Additional Responsibilities: Perform other duties as assigned by management.

Service Behaviours

Our Security Officers are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note

You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Security Officers will spend a large portion of their shift on their feet working directly with the public.