Security Officer

Genting Casino; Stratford-upon-Avon; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal

Life assurance

Employee assistance programme

Gym membership discount

Mental health support

Family-friendly policies

Genting Academy

Long service awards

Annual Christmas present

Job summary

Genting Casino Stratford is hiring a Security Officer to maintain a safe, welcoming environment for guests and staff. You will enforce procedures, respond to incidents, and support service standards in a fast-paced, 24/7 casino setting.

The role requires an SIA Door Supervisor Licence, 1+ year experience, and a flexible approach to days, nights, weekends and holidays. You will work as part of a professional team dedicated to safety and customer service.

Qualifications

• Holder of a valid SIA Door Supervisor Licence.
• Minimum of 1 year experience as a Security Officer.
• Strong understanding of compliance and security protocols.
• Knowledge of current SIA legislative requirements.
• Clear understanding of the importance and value of high customer service standards.
• Proven ability to work effectively as part of a team.
• Articulate and confident communicator.
• Practical experience working in a high-volume, fast-paced 24/7 environment.
• Fully flexible: able to work days, nights, weekends and holidays.

Responsibilities

• Maintain a safe, secure and welcoming environment for guests and staff.
• Follow departmental procedures and complete checklists accurately.
• Respond to incidents professionally and escalate as required.
• Collaborate with Casino Managers and on-site security leadership during incidents.
• Identify, escalate and communicate potential risks.
• Support crowd management and high-traffic periods.
• Attend and contribute to pre-shift briefings.
• Work effectively as part of a cohesive team.
• Promote a positive and respectful work environment.
• Adhere to Health & Safety procedures across the site.

Skills

SIA Door Supervisor Licence

1+ year security experience

customer service

team player

communication

Job description

Security Officer - Genting Casino Stratford

The Security Officer is responsible for maintaining a safe, secure, and welcoming environment for all guests and staff within the casino. This role plays a key part in protecting company assets, enforcing operational procedures, and supporting the overall customer experience. The Security Officer will act as a visible deterrent to potential risks, respond to incidents professionally, and ensure compliance with all regulatory and company standards.

Key duties and responsbilities:

• Ensure departmental procedures are followed through accurate checklist completion
• Execute all assigned duties efficiently during each shift
• Collaborate with Casino Managers and on-site security leadership during incidents
• Demonstrate a solid understanding of key security functions and protocols
• Proactively identify, escalation, and communicate potential risks
• Maintain awareness and control in crowd management situations
• Respond positively to direction and support from leadership
• Attend and contribute to pre-shift briefings
• Work effectively as part of a cohesive team
• Foster a communication style that promotes a positive and respectful work environment
• Recognise and respond to potential risks in a timely manner
• Focus on protecting staff, guests, company assets, and reputation
• Support and adhere to Health & Safety procedures across the site

Skills and experience:

• Holder of a valid SIA Door Supervisor Licence
• Minimum of 1 years’ experience as a Security Officer
• Strong understanding of compliance and security protocols
• Knowledge of current SIA legislative requirements
• Clear understanding of the importance and value of high customer service standards
• Proven ability to work effectively as part of a team
• Articulate and confident communicator
• Practical experience working in a high-volume, fast-paced 24/7 environment
• Fully Flexible Must be willing and able to work any shift, including days, nights, weekends, and holiday season, and adapt to changing schedules or duties as required by the casino.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.