Security Officer

Mitie Group plc.; Portsmouth; Vor Ort; GBP 38.573.000 - 44.083.000; Vollzeit

Benefits dieser Stelle

Career progression

Training & development

Biannual KPI bonuses

Cycle to Work

Employee discounts

Cash rewards

Life insurance

24/7 GP service

Zusammenfassung

Mitie Group plc. is seeking a Security Officer for a busy retail centre in Portsmouth. This full-time, permanent role combines security with customer service, maintaining a safe, welcoming environment for visitors and retailers while responding to incidents.

You will patrol, monitor, assist visitors, report risks, and work with the security team to prevent theft. The position offers training, progression, and benefits such as bonuses and a cycle-to-work scheme.

Qualifikationen

• Excellent written and verbal communication.
• Strong customer-service focus.
• SIA Licence (Door Supervisor or Security Guarding).
• 5-year checkable work history.
• Able to stay calm and professional in varying situations.

Aufgaben

• Safeguard the Centre, visitors, colleagues, assets through patrols and monitoring.
• Provide a welcoming, professional presence across the Centre.
• Respond to incidents, emergencies and evacuations following procedures.
• Work with security team to provide coordinated service.
• Identify and report suspicious activity and potential risks.

Kenntnisse

Communication

Customer service

Calm under pressure

SIA Licence

5-year history

Attention to detail

Time management

Willingness to learn

Jobbeschreibung

Security Officer

Full-time / Permanent
Average 38 Hours Per Week
Pay Rate: £14.51 per hour

Summary & Purpose of the Role

We are looking for a professional, reliable, and customer-focused Security Officer to join our team within a busy and prestigious retail environment.

This is a varied, frontline role where you will help maintain a safe and secure Centre while providing a welcoming, helpful, and reassuring presence for visitors, colleagues, and brand partners.

The role combines security, customer service, and day-to-day Centre support. You will respond to incidents and emergencies, assist visitors and retailers, identify and report potential risks and work closely with colleagues to create a safe and positive environment for everyone on site.

We value teamwork, good communication and a willingness to learn. You will be supported by an experienced team, with opportunities to develop your skills and progress your career.

Key Responsibilities

As a Security Officer, you will play an important part in the safe and smooth running of the Centre.

Your responsibilities will include:

• Safeguarding the Centre, its visitors, colleagues, brand partners and assets through regular patrols and monitoring, in accordance with the site's Assignment Instructions and Health & Safety procedures.
• Providing a welcoming, professional, and helpful presence across the Centre, assisting visitors, colleagues and brand partners when required.
• Responding to and supporting the management of incidents, emergencies, and evacuations, ensuring procedures are followed effectively.
• Working closely with other members of the security team to provide a coordinated and professional service.
• Identifying and reporting suspicious activity, security concerns, and potential risks, taking appropriate action in line with site procedures.
• Supporting the prevention of theft, damage, and other security incidents.
• Helping to maintain a safe environment during evening operations, including the Centre's night-time economy.
• Managing vehicle movements within the Centre.
• Remaining vigilant for signs of fire, flooding and other hazards, reporting concerns, and taking appropriate action when required.
• Providing a high standard of customer service while maintaining a visible, professional, and reassuring security presence.

Skills & Experience

We're looking for someone with a positive and professional approach who enjoys working with people and contributing as part of a team.

You will need:

• Excellent written and verbal communication skills.
• A strong customer-service focus and the ability to communicate professionally with a wide range of people.
• The ability to remain calm and professional in a variety of situations, and work effectively both independently and as part of a team.
• A valid SIA Licence, either Door Supervisor or Security Guarding.
• Good attention to detail and a responsible approach to your work.
• Good organisational and time-management skills.
• A willingness to learn and develop within the role.
• A 5-year checkable work history.

Why Join Us?

You'll be joining a supportive and professional security team within a busy retail environment where no two days are the same.

This is more than a traditional security role. You'll have the opportunity to work with visitors, retailers, Centre teams, and other partners while playing an important part in maintaining a safe, welcoming, and enjoyable environment.

Whether you already have experience within the security industry or are looking to continue developing your career, you'll be part of a team that values professionalism, teamwork, customer service, and development.

What We Can Offer

• Opportunities for career progression within a respected security provider.
• Ongoing training and development opportunities to help you build your skills and progress your career.
• Biannual bonuses based on KPI performance.
• Cycle to Work scheme.
• Access to exclusive employee discounts, from everyday shopping to holidays.
• Award and recognition schemes with cash-value rewards.
• Life insurance.
• Access to a 24/7 GP service.