Security Officer

Mitie Group; Dover; In loco; GBP 15.000 - 21.000; Tempo pieno

Descrizione del lavoro

Mitie Group is seeking a Retail Elite Security Officer to join the Total Security Management Team. You will provide a visible security presence and deliver excellent customer service across various shift patterns and locations.

The role requires security experience, strong communication, and flexibility to adapt to changing patterns. A Frontline Door Supervision Licence (or equivalent) is essential, with CCTV licence and UK driving licence considered beneficial.

Competenze

• Retail Elite Security Officer role requires a security-focused mindset with customer service.
• Strong communication and conflict management abilities are essential.

Mansioni

• Protect customers and colleagues from abuse with a professional security presence.
• Provide highly visible security while delivering excellent customer service.
• Deter theft and anti-social behaviour through proactive security measures.
• Liaise with store management, police and external agencies as required.
• Use conflict resolution to diffuse workplace situations.
• Ensure health, safety and wellbeing standards are maintained.

Conoscenze

Team player

Initiative

Retail security experience

Flexible work

Excellent communication

Tech proficiency

Conflict resolution

High ethical standards

Conflict de-escalation

Door supervision license

CCTV licence

Full UK driving licence

Formazione

Frontline Door Supervision Licence

CCTV Licence

Full UK Driving Licence

Descrizione del lavoro

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.10

Location CT16

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.