Security Officer

Mitie; Dover; Presencial; GBP 12.000 - 17.000; Jornada completa

Descripción de la vacante

Mitie is seeking a Retail Elite Security Officer to join the Total Security Management Team. You will provide a highly visible security presence while delivering exceptional customer service in a retail setting and be flexible across shift patterns and locations.

Flexibility, teamwork, and strong communication are essential, with experience in retail security and licenses such as Frontline Door Supervision and CCTV advantageous. Driving licence may be beneficial.

Formación

• Must be a team player with an enthusiastic attitude.
• Able to work on own initiative and adapt to changing shifts.
• Retail security experience required.
• Flexible approach to work to suit business needs.
• Excellent written and verbal communication skills.
• Capable in the use of technology.
• Conflict resolution trained and able to de-escalate situations.

Responsabilidades

• Provide a highly visible security presence protecting customers and colleagues.
• Deliver professional security service with strong customer focus.
• Deterrence of anti-social behaviour, theft, and criminal activity.
• Liaise with store management, Police and external agencies as needed.
• Use conflict resolution to diffuse workplace tensions.
• Identify and rectify safety and wellbeing risks in line with policies.

Conocimientos

Team player

Self-motivated

Retail security

Flexible shifts

Communication

Tech proficient

Conflict resolution

Door supervision license

CCTV licence

UK driving licence

Herramientas

BWCCTV

Descripción del empleo

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Location CT16

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.