Security Officer

Sandwell and West Birmingham Hospitals NHS Trust; Black Lake; On-site; GBP 23,000 - 26,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is seeking Security Officers (Band 3) to protect people and property, deter crime, and provide reassurance to staff, patients and visitors. You will patrol premises, monitor CCTV, control access and respond to alarms and incidents in a busy hospital environment.

The role requires strong communication, de‑escalation skills and the ability to work calmly under pressure. A driving licence is essential and NHS policies, health and safety regulations must be

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to diffuse tense situations and de‑escalate conflicts.
• Must be IT literate and able to use computer systems for reporting.

Responsibilities

• Patrol hospital premises to maintain security.
• Monitor CCTV from the control room and manage access to restricted areas.
• Respond to alarms, emergencies and security incidents; liaise with police as needed.
• Prepare and file reports; maintain clear, accurate records with computer systems.

Skills

Verbal communication

De-escalation skills

IT literate

Diplomacy

Tools

SIA Door Supervisor license

SIA CCTV license

Full driving licence

Job description

We require several Security Officers (Band 3) to assist in the maintenance of Security to protect people and property, deter and detect crime and provide a reassuring presence to our staff, patients and visitors. (Please note that you can be deployed on any premises of Sandwell & West Birmingham Hospital NHS Trust if you are required to do so)., This role involves a wide variety of duties, and you will need to deal with difficult situations and be sensitive when dealing with upset and anxious patients and visitors. You will need to use diplomacy skills to diffuse and de-escalate aggressive behaviour and be able to physically assist in restraining violent individuals who may be patients or visitors. Candidates must possess excellent verbal and written communication skills. The successful candidate will need to be IT literate

As a Security Officer for Sandwell and West Birmingham NHS Trust you will be expected to patrol hospital premises, monitor state of the art CCTV systems from a dedicated Control room based at Midland Metropolitan university Hospital, control access to restricted areas, and respond to alarms, emergencies, and security incidents. Work closely with clinical staff, management, and external agencies such as the police to manage risks including violence and aggression, theft, safeguarding concerns, and public safety issues.

The role requires strong communication skills, both written and spoken, conflict management, and observational skills to effectively de-escalate situations and ensure the wellbeing of patients, staff and visitors. As a Security Officer you must follow NHS policies, health and safety regulations, and national security guidance to support a safe healthcare environment.

You must be of smart appearance and be able to work as part of a very active team; you will need to cope calmly and effectively with both routine and emergency situations. We are looking for compassionate, professional and courteous individuals. The shift pattern is 4 x 12-hour shifts, working 4 on then 4 off, covering weekends and Public Holidays as they fall., Previous security experience in a large and diverse organisation is advantageous, as is possessing an SIA Door Supervisor license and an SIA CCTV license.

A full driving licence is essential, as is the ability to communicate clearly both verbally and in writing.

You will be required to file reports and undertake a range of tasks using computer software. The successful candidate must complete the required training.