Security Officer

NHS Trust; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Sandwell & West Birmingham NHS Trust is seeking Security Officers (Band 3) to protect people and property across its sites in Birmingham. The role requires 4 x 12-hour shifts (4 on, 4 off) including weekends and public holidays, and involves patrolling, CCTV monitoring, and responding to incidents.

Applicants should be smart, calm under pressure, and able to work in a fast-paced environment. SIA licenses and a full driving licence are highly desirable.

Qualifications

• Strong communication skills are required.
• IT literate with ability to file reports using computer software.
• Full driving licence is essential.
• Continued Professional Development in a Security related field (ACT) is expected.

Responsibilities

• Patrol hospital premises and monitor CCTV from a Control room.
• Control access to restricted areas and respond to alarms and emergencies.
• Defuse aggression and assist in restraining violent individuals when needed.
• Maintain patient, staff and visitor safety and liaise with staff and external agencies.

Skills

Strong communication

IT literate

Driving licence

Education

GCSE grade C or above

Job description

Main area Corperate Operations Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (4 on 4 off - nights or days) Job ref 381-CO-7964913-A

Site SWB NHS Trust Town Sandwell & west Birmingham Salary £25,760 - £27,476 per annum Salary period Yearly Closing 13/11/2026 23:59

Here at Sandwell and West Birmingham NHS Trust we're committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it's the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

Job overview

We require several Security Officers (Band 3) to assist in the maintenance of Security to protect people and property, deter and detect crime and provide a reassuring presence to our staff, patients and visitors. (Please note that you can be deployed on any premises of Sandwell & West Birmingham Hospital NHS Trust if you are required to do so).

You must be of smart appearance and be able to work as part of a very active team; you will need to cope calmly and effectively with both routine and emergency situations. We are looking for compassionate, professional and courteous individuals. The shift pattern is 4 x 12-hour shifts, working 4 on then 4 off, covering weekends and Public Holidays as they fall.

Main duties of the job

This role involves a wide variety of duties, and you will need to deal with difficult situations and be sensitive when dealing with upset and anxious patients and visitors. You will need to use diplomacy skills to diffuse and de-escalate aggressive behaviour and be able to physically assist in restraining violent individuals who may be patients or visitors. Candidates must possess excellent verbal and written communication skills. The successful candidate will need to be IT literate

• As a Security Officer for Sandwell and West Birmingham NHS Trust you will be expected to patrol hospital premises, monitor state of the art CCTV systems from a dedicated Control room based at Midland Metropolitan university Hospital, control access to restricted areas, and respond to alarms, emergencies, and security incidents. Work closely with clinical staff, management, and external agencies such as the police to manage risks including violence and aggression, theft, safeguarding concerns, and public safety issues.
• The role requires strong communication skills, both written and spoken, conflict management, and observational skills to effectively de-escalate situations and ensure the wellbeing of patients, staff and visitors. As a Security Officer you must follow NHS policies, health and safety regulations, and national security guidance to support a safe healthcare environment.

Working for our organisation

Previous security experience in a large and diverse organisation is advantageous, as is possessing an SIA Door Supervisor license and an SIA CCTV license.

A full driving licence is essential, as is the ability to communicate clearly both verbally and in writing.

You will be required to file reports and undertake a range of tasks using computer software. The successful candidate must complete the required training.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for details on the main duties and responsibilities

Experience

• Experience in dealing with the general public in diverse, fast moving, customer orientated organisation in a position of the Trust.

Qualifications

• General GCSE education grade C or above
• 2 Years Previous security experience in a large and diverse organisation
• Evidence of Continued Professional Development in a Security related field. (ACT)
• SIA Door supervisor Licence anmd or CCTV Public Open Space Licence.
• Physical intervention Training - Maybo / CPI trained

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer