Healthcare Security Officer – CCTV & De-Escalation

Sandwell and West Birmingham Hospitals NHS Trust; Black Lake; On-site; GBP 23,000 - 26,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is seeking Security Officers (Band 3) to protect people and property, deter crime, and provide reassurance to staff, patients and visitors. You will patrol premises, monitor CCTV, control access and respond to alarms and incidents in a busy hospital environment.

The role requires strong communication, de‑escalation skills and the ability to work calmly under pressure. A driving licence is essential and NHS policies, health and safety regulations must be

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to diffuse tense situations and de‑escalate conflicts.
• Must be IT literate and able to use computer systems for reporting.

Responsibilities

• Patrol hospital premises to maintain security.
• Monitor CCTV from the control room and manage access to restricted areas.
• Respond to alarms, emergencies and security incidents; liaise with police as needed.
• Prepare and file reports; maintain clear, accurate records with computer systems.

Skills

Verbal communication

De-escalation skills

IT literate

Diplomacy

Tools

SIA Door Supervisor license

SIA CCTV license

Full driving licence

Job description

Sandwell and West Birmingham NHS Trust is seeking Security Officers (Band 3) to protect people and property, deter crime, and provide reassurance to staff, patients and visitors. You will patrol premises, monitor CCTV, control access and respond to alarms and incidents in a busy hospital environment.

The role requires strong communication, de‑escalation skills and the ability to work calmly under pressure. A driving licence is essential and NHS policies, health and safety regulations must be