Secure Support Engineer

Consultancy.uk; Melbourn; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Health and lifestyle perks accompanied

25 days annual leave

Generous pension scheme

Community involvement

Annual performance-based bonus

Tax efficient benefits

Job summary

PA Consulting in Melbourn, United Kingdom, is seeking an IT Support professional to assist UK users outside London. You will deliver strong customer service, help with automation, and maintain secure IT services within a collaborative team.

Hybrid work means 2 days in the office per week with travel to client sites possible; training and documentation are emphasized; candidates should have experience with Windows, Azure, and Intune.

Qualifications

• Experience in a customer-facing IT support role handling tickets.
• Proficient with Windows OS, Azure, Office 365 and Intune.
• Experience managing Azure Virtual Desktops is preferred.
• Strong documentation and communication skills.
• Ability to work effectively in a team and discuss with all levels.

Responsibilities

• Being the first point of contact for users in a secure environment, dealing with a variety of requests that may need to be escalated
• Providing technical support/input to team projects
• Creating clear and concise reports to demonstrate the usage of our environments
• Following strict process on data management
• Supporting business critical systems
• Availability on-site 5 days a week, with some travel to other offices

Skills

Customer facing IT support

Windows OS

Azure

Office 365

Intune

Azure Virtual Desktops

Communication

Documentation

Tools

Azure

Intune

Office 365

Azure Virtual Desktops

Job description

Firm

PA Consulting

Location

Melbourn, United Kingdom

Full-time

Benefits

Competive

Company Description

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

Job Description

This is an interesting and varied role where you will be responsible for support our UK users based outside of London. The role will allow you to develop your skills in areas such as excellent customer services, automation, problem-solving skills and secure IT support. The successful candidate will work within a wider team to maintain a strong security stance, following strict processes and support to ensure the integrity of all IT services. Confident in deploying and operating a variety of systems to ensure that all environments are available, secure and operating as expected.

Key Responsibilities

• Being the first point of contact for users in a secure environment, dealing with a variety of requests that may need to be escalated
• Providing technical support/input to team projects
• Creating clear and concise reports to demonstrate the usage of our environments
• Following strict process on data management
• Supporting business critical systems
• Availability on-site 5 days a week, with some travel to other offices

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.

Qualifications

• Experience working in a customer facing IT support role, handling support tickets and interacting with colleagues of varying seniority and IT proficiency levels.
• Knowledge of Windows Operating systems, Azure, Office 365 and Intune.
• Preferably experience managing platforms within Azure, specifically Azure Virtual Desktops.
• A keen eye for detail with the ability to follow and produce clear, concise documentation.
• Ability to communicate at all levels of an organisation with the ability to work effectively as part of a team

Essential Requirements

Candidates must possess UK single-nationality and have resided in the UK for a minimum of 5 years to obtain the security clearance level needed for this role. Candidates without this cannot be considered.

Additional Information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

Find out more about Life at PA here.

Benefits

• Health and lifestyle perks accompanying private healthcare
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• Tax efficient benefits (cycle to work, give as you earn)

Diversity & Inclusion

We're committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Job Information

Firm: PA Consulting

Location: Melbourn, United Kingdom