Security Duty Manager

Anchor Group Services; Salford; On-site; GBP 31,000 - 39,000; Full time

Benefits offered by this job

Access to courses via Anchor Academy

Discounted SIA & First Aid training

Auto Enrolment Pension

Cycle to Work Scheme

Employee Assistance Programme 24/7

Job summary

Anchor Group Services is seeking an experienced Security Duty Manager to oversee the day-to-day security operation at Quayside, a busy shopping centre located in MediaCity, Manchester.

This hands-on leadership role requires a minimum of 2 years’ experience managing a security team, strong leadership and communication skills, and valid SIA licences for Door Supervision and CCTV; you will lead CCTV operations, incident response and reports while ensuring a safe, welcoming environment for visitors

Qualifications

• Valid SIA Door Supervisor Licence.
• Valid SIA CCTV Licence.
• Minimum of 2 years’ experience managing or supervising a team.
• Experience in security industry and in busy retail environments.
• Strong leadership, communication and organisational skills.
• Proficient in reporting and records management.

Responsibilities

• Oversee day-to-day security operation during shifts.
• Lead, supervise and support the onsite security team.
• Oversee CCTV and Control Room operations.
• Monitor site activity and coordinate responses to incidents.
• Ensure regular patrols and checks comply with site requirements.
• Prepare accurate incident reports and handovers.

Skills

SIA licences

Team supervision

CCTV operations

Incident response

Written reports

Communication skills

Tools

Microsoft Office

Job description

• Essential: Valid SIA CCTV Licence

Job Role: Security Duty Manager

Working Hours: Average 42 hours per week

Shift Pattern: 4 on 4 off rotating shift pattern – 4 day shifts (07:00–19:00), 4 days off, 4 night shifts (19:00–07:00), 4 days off

Pay Rate: £15.85 per hour

Location: Quayside Shopping Centre, Salford Quays, Manchester, M50 3AH

Job Type: Permanent, Full Time

Overview

Anchor Group Services is seeking an experienced and proactive Security Duty Manager to oversee the day-to-day security operation at Quayside, a busy shopping centre located in MediaCity, Manchester.

This is a hands-on leadership role, responsible for overseeing the onsite security team and ensuring a safe, secure and welcoming environment for visitors, tenants, colleagues and stakeholders.

The successful candidate must have a minimum of 2 years’ experience managing a team, strong communication and organisational skills, and the confidence to lead security operations throughout their shift. A valid SIA Door Supervisor and CCTV Licence are both essential, along with good computer literacy and the ability to complete reports and maintain accurate records.

About The Role

As Security Duty Manager, you will take responsibility for the effective running of the security operation during your shift, providing leadership and support to the onsite security team and ensuring consistently high standards of service.

You will oversee daily security activities, including CCTV and Control Room operations, incident response, site patrols and team deployment, ensuring procedures are followed and any issues are dealt with professionally and effectively.

Working within a busy customer-facing environment, you will be expected to lead by example, maintain a professional and visible presence and work collaboratively with centre management and the wider operations team.

The role operates on a 4 on 4 off rotating shift pattern, consisting of four day shifts from 07:00 to 19:00, followed by four days off, then four night shifts from 19:00 to 07:00, followed by four days off.

Main Responsibilities

• Oversee the day-to-day security operation during your shift, ensuring a professional and effective service is maintained.
• Lead, supervise and support the onsite security team, ensuring duties are allocated effectively and required standards are consistently achieved.
• Oversee CCTV and Control Room operations, ensuring procedures are followed and operations remain compliant.
• Monitor site activity and coordinate an appropriate response to security incidents, emergencies and other operational issues.
• Ensure regular patrols and security checks are completed effectively and in line with site requirements.
• Respond professionally to incidents, accidents and customer concerns, escalating matters where appropriate.
• Complete accurate incident reports, handovers, logs and other operational documentation.
• Ensure Assignment Instructions, site procedures and company policies are followed by the security team.
• Support the induction, training, development and ongoing performance of security team members.
• Ensure staffing levels and officer deployment meet the operational requirements of the site.
• Liaise effectively with Centre Management, tenants, visitors and other stakeholders.
• Support emergency procedures, including evacuations and incident management.
• Maintain a professional, customer-focused approach at all times, ensuring a positive experience for visitors to the centre

Requirements

• Essential: Valid SIA Door Supervisor Licence
• Essential: Valid SIA CCTV Licence
• Essential: Minimum of 2 years’ experience managing or supervising a team
• Previous experience working within the security industry.
• Previous experience within a shopping centre, retail or similarly busy customer-facing environment is desirable.
• Strong leadership and people-management skills.
• Confident managing and responding to incidents in a professional manner.
• Good understanding of CCTV and Control Room operations.
• Strong communication and interpersonal skills.
• Good organisational skills with the ability to prioritise effectively.
• Computer literate, with the ability to use Microsoft Office applications and site-based systems.
• Ability to produce clear and accurate written reports.
• Professional, reliable and able to remain calm under pressure.
• Flexible and willing to work both day and night shifts as part of the 4 on, 4 off rota.
• Full 5-year checkable employment history.

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA & First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension
• Stream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

What’s Next?

If you’re an experienced security professional with strong leadership skills and enjoy taking responsibility for delivering a safe, secure and customer-focused environment, we’d love to hear from you.

Other companies may call this role: Security Duty Manager, Security Supervisor, Security Team Leader, Security Shift Manager, Security Operations Supervisor, Duty Security Manager, Control Room Supervisor, Retail Security Supervisor, Shopping Centre Security Supervisor.

Within commuting distance of: Salford, Manchester, Trafford, Eccles, Stretford, Urmston, Swinton, Pendlebury, Prestwich, Worsley and surrounding Greater Manchester areas.