Dual Services Manager

Anchor Group Services; Fareham; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Anchor Academy access

Employee Assistance Programme

Cycle to Work Scheme

Reward & Recognition

Job summary

Anchor Group Services in Fareham is seeking an experienced Dual Services Manager to lead the delivery of Security and Cleaning across Fareham Shopping Centre. You will ensure the site remains safe, secure, clean and welcoming for visitors and tenants.

As a key member of the site leadership team, you will drive operational excellence, monitor KPIs, and manage a diverse team, providing leadership and development.

Qualifications

• Valid frontline SIA Licence.
• Proven experience managing Security, Cleaning, Facilities or Soft Services operations.
• Experience leading and developing large multi-functional teams within customer-facing environments.
• Strong leadership, organisational and people-management skills.
• Excellent communication, presentation and report-writing skills.
• Strong client relationship and stakeholder management experience.
• Experience with recruitment, performance management and employee relations processes.
• Strong understanding of Health & Safety, compliance and operational risk management.

Responsibilities

• Oversee and manage day-to-day security and cleaning operations, ensuring smooth service delivery across the site.
• Lead and manage a team of security and cleaning staff, ensuring effective rostering, welfare checks, and ongoing training to maintain high service standards.
• Oversee Control Room and CCTV operations, ensuring GDPR compliance and effective incident management.
• Conduct regular site audits, reporting on cleaning and security performance, and implementing necessary improvements.
• Act as the main point of contact for client relations, attending meetings, providing operational updates, and ensuring SLAs and KPIs are met.
• Ensure Assignment Instructions, SOPs, Risk Assessments and site documentation remain accurate, compliant and up to date.
• Manager recruitment, performance, absence and employee relations matters, working closely with the HR and Recruitment teams.
• Manage stock levels and procurement of cleaning consumables, ensuring cost-effective use of resources.
• Take a lead role in emergency procedures, coordinating site evacuations and supporting business continuity plans.
• Maintain accurate records, including incident reports, staffing records, and compliance documentation.
• Ensure compliance with Health & Safety legislation, COSHH requirements and company policies.
• Ensure a professional, customer-focused approach at all times, fostering a positive experience for visitors, tenants, and stakeholders.

Skills

SIA Licence

Soft Services management

Team leadership

People management

Communication

Stakeholder management

Recruitment

Performance management

Safety compliance

Microsoft 365

Workforce management systems

Timegate

Zoho Recruit

Shopping centres experience

Tools

Microsoft 365

Workforce management systems

Timegate

Zoho Recruit

Job description

Fareham, United Kingdom | Posted on 09/09/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role : Dual Services Manager

Working Hours : 40 hours per week, working 5 out of 7days, flexible to meet the needs of the business

Salary : £ 33,966.40 per annum

Location : Fareham Shopping Centre, PO16 0PQ

Status : Permanent, Full Time

Reporting to : Contracts Manager

Overview

Anchor Group Services is seeking an experiencedand motivated Dual Services Manager to lead the delivery of Security andCleaning services at Fareham Shopping Centre.

As a key member of the site leadership team, youwill be responsible for ensuring that the centre remains safe, secure, cleanand welcoming for visitors, tenants, colleagues and stakeholders. Workingclosely with the Centre Management Team, you will drive operational excellence,maintain high standards of customer service and compliance, and lead a diverseteam to deliver exceptional results.

This is an excellent opportunity for apeople-focused leader with experience in soft services, facilities managementor security operations who enjoys building high-performing teams, developingclient relationships and delivering service excellence within a busycustomer-facing environment.

About the Role

As Dual Services Manager, you will oversee theday-to-day Security and Cleaning operations across the shopping centre,ensuring contractual standards, service level agreements and KPIs areconsistently achieved.

You will act as the primary point of contact foroperational matters, working collaboratively with the client, stakeholders, andthe Anchor operations team while providing leadership, support and developmentto your teams.

The successful candidate will take ownership ofservice delivery, compliance, performance management and continuous improvementinitiatives, helping to create an exceptional experience for everyone whovisits or works at the centre.

Main Responsibilities :

• Oversee andmanage day-to-day security and cleaning operations, ensuring smooth servicedelivery across the site.
  
• Lead and manage a team of security and cleaningstaff, ensuring effective rostering, welfare checks, and ongoing training tomaintain high service standards.
  
• OverseeControl Room and CCTV operations, ensuring GDPR compliance and effectiveincident management.
  
• Conduct regular site audits, reporting on cleaningand security performance, and implementing necessary improvements.
  
• Act as the main point of contact for clientrelations, attending meetings, providing operational updates, and ensuring SLAsand KPIs are met.
  
• EnsureAssignment Instructions, SOPs, Risk Assessments and site documentation remain accurate,compliant and up to date.
  
• Managerecruitment, performance, absence and employee relations matters, workingclosely with the HR and Recruitment teams.
  
• Manage stock levels and procurement of cleaningconsumables, ensuring cost-effective use of resources.
  
• Take a lead role in emergency procedures,coordinating site evacuations and supporting business continuity plans.
  
• Maintain accurate records, including incidentreports, staffing records, and compliance documentation.
  
• Ensurecompliance with Health & Safety legislation, COSHH requirements and companypolicies.
  
• Ensure aprofessional, customer-focused approach at all times, fostering a positiveexperience for visitors, tenants, and stakeholders.
  

Requirements

• Validfrontline SIA Licence.
  
• Provenexperience managing Security, Cleaning, Facilities or Soft Services operations.
  
• Experienceleading and developing large multi-functional teams within customer-facingenvironments.
  
• Strong leadership, organisational andpeople-management skills.
  
• Excellentcommunication, presentation and report-writing skills.
  
• Strongclient relationship and stakeholder management experience.
  
• Experiencewith recruitment, performance management and employee relations processes.
  
• Strongunderstanding of Health & Safety, compliance and operational riskmanagement.
  
• Competentin Microsoft 365 and workforce management systems.
  
• Experiencewithin shopping centres, mixed-use developments or high-footfall environments.
  
• Knowledgeof Timegate and Zoho Recruit, or similar systems.
  
• Full 5-year checkable employment history.
  
• Accessto a range of nationally recognised courses to help further your career, viathe Anchor Academy
  
• Access to SIA & First Aid trainingat discounted rates, with financial support available
  
• Stream– access to pay as you earn it
  
• Cycleto Work Scheme Available
  
• FreeEmployee Assistance Programme 24/7 including access to counselling
  
• HospitalSaturday Fund
  
• Rewardand Recognition awards
  

Other companies may call this role: SoftServices Manager, Security & Cleaning Manager, Facilities Manager,Contracts Manager, Facility Services Manager, Operations Manager – Security & Cleaning,Site Services Supervisor, Cleaning & Security Supervisor, Support ServicesCoordinator, Facility Operations Manager, Dual Operations Manager (Security& Cleaning), Retail Services Manager, and Retail Operations Supervisor(Security & Cleaning)

Within commuting distance of: Portsmouth, Southampton,Fareham, Gosport, Havant, Waterlooville, Eastleigh, Hedge End, Chichester,Petersfield, Winchester, Andover, and Basingstoke.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.