Security Officer

Mitie Group plc.; Manchester; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

Annual bonus (client)

Free on-site parking

Training and progression

Zusammenfassung

Mitie Group plc. is seeking a professional Security Officer for a prestigious corporate building in Manchester’s Spinningfields. You will operate in a front-of-house capacity, manage access, patrol the site, and support CCTV control room duties.

The role emphasizes excellent customer service, situational awareness, and maintaining a secure, welcoming environment for tenants, visitors and staff. Shift patterns include 4-on/4-off days and nights, with a client-focused, professional team.

Qualifikationen

• Excellent communication and professional demeanour.
• Strong customer service skills.
• Ability to stay calm under pressure and act appropriately.
• High attention to detail and good observation skills.
• Proficient with basic IT (Word, Excel, Outlook).

Aufgaben

• Greet visitors and tenants in a polite, professional manner.
• Deliver a concierge-style service aligned with Client's expectations.
• Assist with visitor management.
• Maintain the reception area's presentation to agreed standards.
• Carry out internal and external patrols in line with assignment instructions.
• Control access and access to regresses through reception and security points.
• Monitor and manage access passes and maintain accurate records.
• Provide support in the Control Room (CCTV monitoring).
• Assist with Building Host duties, tenant engagement, and reception support.
• Conduct building-wide checks, including safety, maintenance and compliance checks.
• Respond to incidents, emergencies, alarms, and health & safety issues.
• Complete entries using the Digital Daily Occurrence Log (DOL).
• Always maintain professional presentation and high customer service standards.
• Car park management for visitors and tenants.
• Loading bay duties include dealing with collections. deliveries, tenants and contractors.

Kenntnisse

Communication skills

Customer service

Calm under pressure

Attention to detail

Observation skills

Reliability & punctuality

Tools

MS Office

Jobbeschreibung

About the Role

4 Days ON → 4 Days OFF → 4 Nights ON → 4 Days OFF

Day Shift: 07:00-19:00 | Night Shift: 19:00-07:00

We are looking for a professional and customer-focused Security Officer to join our team for a prestigious corporate building in the heart of Manchester's Spinningfields. This role requires excellent customer service, strong situational awareness, and the ability to maintain a secure and welcoming environment for tenants, visitors, and staff. You will play a key part in front-of-house operations, access control, patrolling, emergency response, control room cover, loading bay cover. The role combines safety, service, and professionalism in a high-profile environment.

Key Responsibilities

• Greet visitors and tenants in a polite, professional manner.
• Deliver a concierge-style service aligned with Client's expectations.
• Assist with visitor management.
• Maintain the reception area's presentation to agreed standards.
• Carry out internal and external patrols in line with assignment instructions.
• Control access and access to regresses through reception and security points.
• Monitor and manage access passes and maintain accurate records.
• Provide support in the Control Room (CCTV monitoring)
• Assist with Building Host duties, tenant engagement, and reception support.
• Conduct building-wide checks, including safety, maintenance and compliance checks.
• Respond to incidents, emergencies, alarms, and health & safety issues.
• Complete entries using the Digital Daily Occurrence Log (DOL).
• Always maintain professional presentation and high customer service standards.
• Car park management for visitors and tenants.
• Loading bay duties include dealing with collections. deliveries, tenants and contractors.

What we're Looking For

• Excellent communication skills and professional demeanour.
• Strong customer service skills.
• Ability to remain calm and act appropriately under pressure.
• High attention to detail and good observation skills.
• Proficient with basic IT (Word, Excel, Outlook).
• Reliable, punctual, and confident.

Licence Requirements

• Valid SIA Licence - Essential (Security Guarding or Door Supervisor).
• SIA CCTV (PSS) License - Preferred

Shift Pattern

4 Days ON → 4 Days OFF → 4 Nights ON → 4 Days OFF

Day Shift: 07:00-19:00 | Night Shift: 19:00-07:00

Site Environment

• Corporate office building in the heart of Spinningfields.
• High-profile tenants and VIP visitors.
• Professional engagement with building management.
• Work within a 24/7 security team structure.

Why Work with Us

• Annual performance-based bonus paid by the client
• Stable long-term core Rota.
• Premium corporate working environment.
• Training and career progression opportunities.
• Supportive management and high-performing team.
• Free on-site Parking.