Security Duty Manager

Anchor Group Services; Manchester; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Employee Assistance Programme

Pension scheme

Cycle to Work scheme

Discounted training (Anchor Academy)

Job summary

Anchor Group Services is seeking an experienced Security Duty Manager to oversee the security operation at Quayside Shopping Centre, SalfordQuays, Manchester. You will lead a team, manage CCTV operations and coordinate incident responses in a busy, customer-facing environment.

The role requires a valid SIA Door Supervisor Licence and at least 2 years’ supervisory experience. The 4 on 4 off shift pattern runs day and night with competitive pay.

Qualifications

• Essential: Valid SIA Door Supervisor Licence.
• Essential: 2 years’ experience managing or supervising a team.
• Experience in the security industry and in busy shopping environments is desirable.
• Excellent communication, organisational and reporting skills.

Responsibilities

• Oversee day-to-day security operations during your shift, maintaining professional service.
• Lead, supervise and support the onsite security team with effective deployment.
• Oversee CCTV and control room operations and ensure compliance.
• Coordinate responses to incidents, emergencies and operational issues.
• Produce accurate incident reports, handovers and logs, and maintain records.
• Support induction, training and development of security staff and ensure adequate staffing.

Skills

Leadership

Communication

People management

Incident response

Tools

CCTV operations

Control Room

Microsoft Office

Job description

Manchester, United Kingdom | Posted on 06/10/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Security Duty Manager

Working Hours: Average 42 hours per week

Shift Pattern: 4 on 4 off rotating shiftpattern – 4 day shifts (07:00–19:00), 4 days off, 4 night shifts (19:00–07:00),4 days off

Pay Rate: £15.85 per hour

Location: Quayside Shopping Centre, SalfordQuays, Manchester, M50 3AH

Job Type: Permanent, Full Time

Overview

Anchor Group Services is seeking an experienced and proactive SecurityDuty Manager to oversee the day-to-day security operation at Quayside, a busyshopping centre located in MediaCity, Manchester.

This is a hands-on leadership role, responsible for overseeingthe onsite security team and ensuring a safe, secure and welcoming environmentfor visitors, tenants, colleagues and stakeholders.

The successful candidate must have a minimum of 2 years’experience managing a team, strong communication and organisational skills, andthe confidence to lead security operations throughout their shift. A valid SIA DoorSupervisor and CCTV Licence are both essential, along with good computerliteracy and the ability to complete reports and maintain accurate records.

About the Role

As Security Duty Manager, you will take responsibility for the effective running of the security operation during your shift, providing leadership and support to the onsite security team and ensuring consistentlyhigh standards of service.

You will oversee daily security activities, including CCTV andControl Room operations, incident response, site patrols and team deployment, ensuring procedures are followed and any issues are dealt with professionallyand effectively.

Working within a busy customer-facing environment, you will beexpected to lead by example, maintain a professional and visible presence andwork collaboratively with centre management and the wider operations team.

The role operates on a 4 on 4 off rotating shift pattern,consisting of four day shifts from 07:00 to 19:00, followed by four days off,then four night shifts from 19:00 to 07:00, followed by four days off.

• Oversee the day-to-day security operation duringyour shift, ensuring a professional and effective service is maintained.
• Lead, supervise and support the onsite securityteam, ensuring duties are allocated effectively and required standards are consistently achieved.
• Oversee CCTV and Control Room operations, ensuringprocedures are followed and operations remain compliant.
• Monitor site activity and coordinate an appropriate response to security incidents, emergencies and other operationalissues.
• Ensure regular patrols and security checks arecompleted effectively and in line with site requirements.
• Respond professionally to incidents, accidents andcustomer concerns, escalating matters where appropriate.
• Complete accurate incident reports, handovers,logs and other operational documentation.
• Ensure Assignment Instructions, site proceduresand company policies are followed by the security team.
• Support the induction, training, development andongoing performance of security team members.
• Ensure staffing levels and officer deployment meetthe operational requirements of the site.
• Liaise effectively with Centre Management,tenants, visitors and other stakeholders.
• Support emergency procedures, includingevacuations and incident management.
• Maintain a professional,customer-focused approach at all times, ensuring a positive experience forvisitors to the centre

Requirements

• Essential: Valid SIA Door SupervisorLicence
• Essential: Minimum of 2 years’ experiencemanaging or supervising a team
• Previous experience working within the security industry.
• Previous experience within a shopping centre, retail orsimilarly busy customer-facing environment is desirable.
• Strong leadership and people-management skills.
• Confident managing and responding to incidents in aprofessional manner.
• Good understanding of CCTV and Control Room operations.
• Strong communication and interpersonal skills.
• Good organisational skills with the ability to prioritiseeffectively.
• Computer literate, with the ability to use Microsoft Officeapplications and site-based systems.
• Ability to produce clear and accurate written reports.
• Professional, reliable and able to remain calm under pressure.
• Flexible and willing to work both day and night shifts as partof the 4 on, 4 off rota.
• Full 5-year checkableemployment history.
• Access to a range of nationally recognised courses to helpfurther your career, via the Anchor Academy
• Access to SIA & First Aid training at discounted rates,with financial support available
• Auto Enrolment Pension
• Stream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access tocounselling
• Hospital Saturday Fund
• Reward and Recognition awards

What’s Next?

If you’re an experienced security professional with strongleadership skills and enjoy taking responsibility for delivering a safe, secureand customer-focused environment, we’d love to hear from you.

Other companies may call this role: SecurityDuty Manager, Security Supervisor, Security Team Leader, Security ShiftManager, Security Operations Supervisor, Duty Security Manager, Control RoomSupervisor, Retail Security Supervisor, Shopping Centre Security Supervisor.

Within commuting distanceof: Salford, Manchester,Trafford, Eccles, Stretford, Urmston, Swinton, Pendlebury, Prestwich, Worsleyand surrounding Greater Manchester areas.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.