Retail Security Specialist — Weekend Shifts & Customer Care

Manchester Arndale; Warminster; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Award-Winning Employer

OCS Academy / Digital Learning

Retail Perks via Hapi app

Professional Growth opportunities

Job summary

OCS UK & Ireland is seeking a vigilant Retail Security Officer for our Warminster site to protect customers, staff and stock. You will deter theft, monitor CCTV, respond to incidents and work with store management on security matters, including weekend and evening shifts.

Be prepared to undergo DBS/BS7858 clearance and hold a valid SIA Licence (DS/Guarding). The role requires strong communication skills and a proactive approach to safety and security.

Qualifications

• Must have Right to Work in the UK and ability to undergo DBS and BS7858 security clearance.
• Valid SIA Licence (Door Supervisor or Security Guarding) and relevant security experience.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow all site procedures, company policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

SIA Licence

Right to Work

Security clearance

Observation skills

Crisis handling

Job description

OCS UK & Ireland is seeking a vigilant Retail Security Officer for our Warminster site to protect customers, staff and stock. You will deter theft, monitor CCTV, respond to incidents and work with store management on security matters, including weekend and evening shifts.

Be prepared to undergo DBS/BS7858 clearance and hold a valid SIA Licence (DS/Guarding). The role requires strong communication skills and a proactive approach to safety and security.