Security Officer | 4-on/4-off, Customer‑Focused & Proactive

Manchester Arndale; Cheltenham; On-site; GBP 21,000 - 27,000; Full time

Job summary

OCS UK & Ireland is seeking a Security Officer to maintain a safe, secure environment for visitors and staff while delivering excellent customer service. The role operates on a 4 on 4 off shift pattern (2 days and 2 nights) in Cheltenham.

You will be responsible for access control, incident response, and clear communication with colleagues and clients. A valid SIA licence (Security Guard and CCTV) and First Aid qualification are required, along with strong IT skills and professional presentation.

Qualifications

• Must have national security clearance.
• SIA licences are essential (Security Guard and CCTV).
• First aid qualification is required.
• Customer service experience is essential.
• Strong written and verbal communication skills.
• Proficient in IT tools: Word, Teams, Outlook.

Responsibilities

• Demonstrate a high level of customer service, professional presentation and confidentiality at all times.
• Display excellent situational awareness.
• Facilitate access/egress to buildings with strong customer service.
• Be aware of protests and respond/escalate as appropriate.
• Assist staff, guests, contractors and public bodies with information and directions professionally.
• Be fully conversant with all operating procedures and follow them.
• Assist during major incidents when required.
• Display your SIA licence on duty at all times.
• Maintain accurate records/logs and submit reports as instructed.
• Participate in staff welfare or development programmes and training.
• Use communication tools (radio/phones) confidently and clearly.
• Carry out any other reasonable requests.

Skills

National security clearance

SIA Licence – Security Guard

SIA Licence – CCTV

First aid qualification

Customer service experience

Written and verbal communication

Tools

Microsoft Word

Microsoft Teams

Microsoft Outlook

Job description

OCS UK & Ireland is seeking a Security Officer to maintain a safe, secure environment for visitors and staff while delivering excellent customer service. The role operates on a 4 on 4 off shift pattern (2 days and 2 nights) in Cheltenham.

You will be responsible for access control, incident response, and clear communication with colleagues and clients. A valid SIA licence (Security Guard and CCTV) and First Aid qualification are required, along with strong IT skills and professional presentation.