Security Control Centre Leader – ESCC Operations

Wilson James; Greater London; On-site; GBP 50,000 - 62,000; Full time

Job summary

Wilson James is recruiting an ESCC Manager to lead the Security Control Centre for a prestigious banking client. Based at the Liverpool Street location, you will drive service delivery, incident management and operational excellence while leading a team and implementing best practices.

The role requires prior security operations management experience, strong communication, and the ability to coordinate with senior leaders. SIA/DS& CCTV knowledge is desirable.

Qualifications

• Minimum 2 years' experience in managing a busy regional Security Operations Centre/Control Centre environment.
• Strong written communication and interpersonal skills for senior leadership.
• Reliability with punctuality and attendance to ensure team effectiveness.
• Knowledge of physical security and risk incident management.
• SIA - DS/CCTV certification is preferred.

Responsibilities

• Lead and manage day-to-day operations of the Security Control Centre to meet client and contractual expectations.
• Develop and improve operational procedures, standards and response protocols.
• Monitor threats and incidents using OSINT and trusted sources; provide timely reporting and escalation.
• Investigate complaints and implement corrective measures to prevent recurrence.
• Assist Security Management with ad hoc tasks such as access control and security processes.

Skills

Effective communication

Security operations experience

Risk incident handling

Leadership

Education

IOSH certificate

Tools

SIA - DS/CCTV

Job description

Wilson James is recruiting an ESCC Manager to lead the Security Control Centre for a prestigious banking client. Based at the Liverpool Street location, you will drive service delivery, incident management and operational excellence while leading a team and implementing best practices.

The role requires prior security operations management experience, strong communication, and the ability to coordinate with senior leaders. SIA/DS& CCTV knowledge is desirable.