EMEA Security Control Centre Lead - 24/7 Incident Response

ICTS (UK) Ltd; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

ICTS (UK) Ltd is seeking an ESCC Supervisor to oversee daily security centre operations across the EMEA region. You will ensure timely incident responses, manage personnel and procedures, and develop security policies in line with client expectations.

You will lead a team, coordinate with Security Management, and deliver training while maintaining exceptional customer service standards. This role requires strong English communication and a calm, decisive approach in emergencies.

Qualifications

• Proven supervisory experience in a Security Operations Centre environment within a multinational organisation.
• Experience supervising physical security systems (CCTV, intrusion detection, access control).
• Proven ability to monitor, escalate, and manage security incidents across Europe, MEA in high-pressure settings.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Excellent written and verbal English, with ability to report succinctly.

Responsibilities

• Monitor incident alert and response platforms 24/7 and escalate per SOPs.
• Report incidents across the EMEA region per SOPs.
• Collate and report security-related intelligence for traveling staff and staff based in the region.
• Supervise and coordinate out-of-hours security team operations across the EMEA region.
• Provide training and guidance to ESCC operators while maintaining high customer service standards.

Skills

SOC supervisory experience

Incident escalation & reporting

Multi-country incident management

MS Office proficiency

Excellent English communication

Education

First Aid at Work certificate

ILM/CMI Level 3 Leadership

Tools

Genetec

Lenel On-Guard

EVERBRIDGE

Dataminr

TRIS

Microsoft Office

Job description

ICTS (UK) Ltd is seeking an ESCC Supervisor to oversee daily security centre operations across the EMEA region. You will ensure timely incident responses, manage personnel and procedures, and develop security policies in line with client expectations.

You will lead a team, coordinate with Security Management, and deliver training while maintaining exceptional customer service standards. This role requires strong English communication and a calm, decisive approach in emergencies.