ESCC Controller

ICTS; City Of London; On-site; GBP 21,000 - 30,000; Full time

Job summary

ICTS is seeking an ESCC Controller based in Hammersmith, London. You will manage incident monitoring, escalation, and reporting across the EMEA region, providing expert monitoring and response for alarms, CCTV and access control systems.

You will troubleshoot security systems hardware/software and escalate when needed, following SOPs to ensure continuous protection and timely incident resolution.

Responsibilities

• Deliver incident monitoring, escalation and reporting across the EMEA region.
• Provide monitoring, response and resolution of alarms, CCTV and access control systems.
• Troubleshoot issues relating to security systems hardware and software and escalate per SOPs.

Job description

ICTS ROLE PROFILE

Role Title: ESCC Controller

Department: Corporate Security

Hours: 4 on 4 off, days and nights, 07:00 - 19:00 and 19:00 - 07:00

Location: Hammersmith, London

Salary: £18.58 per hour

Summary of role:

The EMEA Security Control Centre (ESCC) - Controller is based in the EMEA head office in Hammersmith, London. Working as part of a team, you are responsible for delivering effective incident monitoring, escalation, and reporting across the region. The ESCC Controller will provide expert monitoring, response, and resolution of all EMEA alarms, CCTV and access control systems. Proficient in using mass notification platforms; social media listening and open-source media monitoring tools, along with other Security, management & reporting tools.

Troubleshoot issues relating to the Security Systems hardware, software, or infrastructure and where unable to resolve, escalated as per SOP's.

Main responsibilities:

Relationship Management;

• Work closely with the Contract Management, Security Systems & ESCC Supervisors and Intel Analysts to maintain maximum operational efficiency and expertise.
• You must be an effective team player

Operations Management;

• Maintain and enhance the standard of the Security Team through outstanding service
• Create and manage incident reports in accordance with the Control Room Manual
• Monitor and manage incident alert and response platforms in order to Identify, establish, assess and escal...
• Report incidents throughout the EMEA region as per SOPs
• Collate and report on security related intelligence to safeguard all staff members that are traveling to or are based in the EMEA region
• Troubleshooting and technical support of security systems hardware and software