ESCC Manager

Wilson James; City Of London; On-site; GBP 48,000 - 64,000; Full time

Job summary

Wilson James is seeking an ESCC Manager to lead the Security Control Centre operations for a prestigious banking client, based at the Liverpool Street location. You will ensure service delivery, incident management, and continuous improvement of security procedures.

The role requires strong leadership, staff welfare checks, and the ability to communicate effectively with senior leaders. A Labour market with OSINT and security technology will be utilised to maintain safety and efficiency.

Qualifications

• Minimum 2 years' experience in managing a busy regional Security Operations Centre/Control Centre environment.
• Experience in managing Physical Security and Risk incidents.
• Excellent written communication and interpersonal skills to engage with senior leaders.
• Reliable with high standards of punctuality and attendance to support team effectiveness.
• SIA - DS/CCTV certification or competence.

Responsibilities

• Lead day-to-day operations of the Security Control Centre.
• Develop, implement, and improve operational procedures and response protocols.
• Proactively monitor threats and incidents using OSINT and trusted sources; report/escalate as required.
• Investigate complaints and implement corrective measures to prevent reoccurrence.
• Assist Security Management/Client with ad hoc tasks such as access control, mail examination, escorting, and project work.

Skills

Written communication

Interpersonal skills

Security Operations Centre

CCTV

Physical security

Risk incidents

SIA DS/CCTV

Education

IOSH certificate

LM3/L3 Qualification

Control Centre/Management qualifications

Defibrillator certificate

Fire Marshall/Warden qualification

Job description

ESCC Manager

Permanent
Location: Liverpool Street
Hours: Mon-Fri
Pay: £55,975 per annum

Join Our Team as a ESCC Manager!

Based at the EMEA Headquarters of a prestigious international banking client, the Security Control Centre Manager
(SCCM) is responsible for leading the Security Control Centre operation, ensuring the highest standards of service
delivery, incident management, and operational excellence. The role is accountable for maintaining an effective
control centre function through strong leadership, continuous improvement, best practice implementation, and the
effective use of security technology.

About the Role:

As a ESCC Manager you will be responsible for:

• Lead and manage the day-to-day operations of the Security Control Centre, ensuring service delivery meets client
  and contractual expectations.
• Develop, implement, and continuously improve operational procedures, standards, and response protocols.
• Proactively monitor emerging threats and incidents in areas where the organisation has interests through OSINT
  and trusted intelligence sources, and provide timely reporting, escalation, and staff welfare checks to confirm the
  safety and status of affected personnel as required. Examples include terrorist attacks, civil unrest, armed
  conflict, transport disruption, natural disasters, public health emergencies, and other events that may impact
  personnel or operations.
• Investigate & escape all complaints, suggest corrective measures to prevent a re-occurrence.
• Assist Security Management/Client with reasonable ad hoc tasks. These may include but are not limited to
  access control, mail examination, escorting, searching and project work

What we are looking for:

• Hold excellent written communication and interpersonal skills
• Minimum 2 years' experience in managing a busy regional Security Operations Centre/Control Centre
  environment
• Experience in managing Physical Security and Risk incidents
• Hold excellent written communication and interpersonal skills to be able to communicate to senior leaders
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order
  to ensure team effectiveness and availability
• SIA - DS/CCTV

Desirable

• IOSH certificate
• LM3/L3 Qualification
• Control Centre or Management qualifications
• Defibrillator certificate
• Fire Marshall/Warden qualification

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.