Secure Examination Support Administrator - Newport, Wales

Brook Street; Newport; Hybrid; GBP 16,000 - 23,000; Full time

Job summary

Brook Street is seeking a detail-focused Secure Examination Support Administrator for the Intellectual Property Office in Newport. The role supports end-to-end examination processes, ensuring documentation and communications meet required standards.

You will handle forms, maintain records, and respond to inquiries with precision and professionalism. The position emphasizes accuracy, strong IT skills, and reliable prioritisation, with an initial office-based training period and a hybrid work

Qualifications

• Strong IT literacy with confidence across databases and documents.
• Exceptional accuracy and attention to detail.
• Excellent prioritisation skills with reliable, timely workload handling.
• Confident verbal and written communication.
• Conscientious mindset, especially with secure, compliance-focused processes.

Responsibilities

• Process forms in line with quality criteria and legal requirements.
• Communicate findings to customers in writing, clearly and professionally.
• Record information on databases and upload documents to maintain records.
• Identify gaps or errors and report promptly.
• Produce documentation in line with guidance.
• Answer incoming calls within 5 rings.
• Respond to enquiries by email/letter within set timeframes.
• Support other teams with admin tasks as needed.
• Participate in office Transformation programme and new ways of working.

Skills

IT literacy

Accuracy

Prioritisation

Verbal & written communication

Conscientious mindset

Job description

Secure Examination Support Administrator - Intellectual Property Office
Location: Newport, NP10 8QQ
Pay Rate: £14.42ph
Contract: Until March 2027, with possibility of extension
Start date: January 4th 2027

If you're known for being detail-focused, accurate, and dependable-and you take pride in keeping records and customers properly informed-this Secure Examination Support Administrator role could be your next step. You'll support the end-to-end processing of examinations, ensuring documentation, data, and communications meet required standards.

What you'll be doing:

• Processing forms in line with agreed quality criteria, ensuring compliance with legal requirements
• Communicating findings to customers in writing, clearly and professionally
• Accurately recording information on our databases, including uploading documents and typing details to maintain an accurate historical/legal record
• Identifying gaps or errors and reporting them promptly
• Producing accurate documentation in line with guidance
• Answering incoming telephone calls within 5 rings
• Responding to general enquiries by email/letter within 5 days of receipt, and more detailed correspondence within 3 weeks
• Supporting other teams with administrative tasks as required
• Taking part in our office Transformation programme and embracing new ways of working

What you'll bring:

• Strong IT literacy, with confidence working across databases and documents
• Exceptional accuracy and attention to detail
• Excellent prioritisation skills and a reliable, timely approach to workloads
• Confident verbal and written communication skills
• A conscientious mindset-especially when handling secure, compliance-focused processes

Additional information:

• Training is office based. The first four weeks have a minimum attendance expectation of 60%, with at least the first two weeks fully office based
• After training, you'll work hybrid with a requirement to attend the office at least 20% of your working week
• You’ll participate in rotas and may occasionally need short-notice office attendance (advance notice will be provided where multi-day attendance is required for training)

Ready to bring your accuracy and customer-focused communication to a role that matters?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.