Register Administrator - Newport, Wales

Brook Street; Newport; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Brook Street is recruiting a Register Administrator for the Intellectual Property Office in Newport. Hybrid role paying £14.42 per hour, with an initial contract Until March and potential extension.

You will review Trade Mark, Design and Patent recordal forms, update the registers, and clearly communicate outcomes to internal and external customers. Responsibilities include handling enquiries, maintaining case notes, and providing customer-focused support.

Qualifications

• Strong attention to detail and a methodical approach to checking documentation and data.
• Confidence in handling discrepancies and resolving issues with clarity and professionalism.
• Excellent communication skills—able to explain decisions and requirements in a friendly, customer-focused way.
• Reassuring telephone manner with the ability to provide constructive advice.
• Reliable time management and comfort working to service levels (including rota-based inbox support).

Responsibilities

• Review newly filed Trade Mark, Design and Patent recordal forms and accompanying legal documentation to ensure they meet required standards
• Process requests to update the Patent, TM and Design registers accurately-spotting issues and taking the right next step
• Investigate gaps, errors and irregularities, and raise deficiencies to customers with clear explanations and suggestions for ways forward
• Communicate decisions professionally, both verbally and in writing, in a customer-friendly manner
• Handle telephone enquiries promptly, providing constructive advice and maintaining high standards of customer service
• Take detailed call notes and annotate cases where needed
• Respond to group recordals email enquiries on a rota basis within 24 hours
• After training, support the wider Information Centre by assisting with general calls/emails and supporting other teams as required

Skills

Attention to detail

Customer focus

Communication skills

Time management

Record keeping

Job description

Register Administrator - | Intellectual Property Office

Location: Newport (Hybrid)

Pay rate: £14.42ph

Contract: Until March with possibility of extension

Help ensure intellectual property updates are processed accurately, compliantly, and with excellent customer care. In this role, you'll review recordal requests, update the relevant registers, and clearly communicate outcomes to internal and external customers.

What you'll be doing:

• Review newly filed Trade Mark, Design and Patent recordal forms and accompanying legal documentation to ensure they meet required standards
• Process requests to update the Patent, TM and Design registers accurately-spotting issues and taking the right next step
• Investigate gaps, errors and irregularities, and raise deficiencies to customers with clear explanations and suggestions for ways forward
• Communicate decisions professionally, both verbally and in writing, in a customer-friendly manner
• Handle telephone enquiries promptly, providing constructive advice and maintaining high standards of customer service
• Take detailed call notes and annotate cases where needed
• Respond to group recordals email enquiries on a rota basis within 24 hours
• After training, support the wider Information Centre by assisting with general calls/emails and supporting other teams as required

What you'll bring:

• Strong attention to detail and a methodical approach to checking documentation and data
• Confidence in handling discrepancies and resolving issues with clarity and professionalism
• Excellent communication skills-able to explain decisions and requirements in a friendly, customer-focused way
• Reassuring telephone manner with the ability to provide constructive advice
• Reliable time management and comfort working to service levels (including rota-based inbox support)
• The ability to maintain accurate records and case notes

Additional information:

• Hybrid working in line with IPO arrangements: attend the office a minimum of 1 day per week (20% of working hours). Training and essential business needs may require additional attendance, potentially at short notice.

If you're detail-driven, customer-focused, and want to make a meaningful impact in intellectual property operations, we'd love to hear from you-

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.