Examinations Compliance & Records Administrator – Hybrid

Brook Street; Newport; Hybrid; GBP 16,000 - 23,000; Full time

Job summary

Brook Street is seeking a detail-focused Secure Examination Support Administrator for the Intellectual Property Office in Newport. The role supports end-to-end examination processes, ensuring documentation and communications meet required standards.

You will handle forms, maintain records, and respond to inquiries with precision and professionalism. The position emphasizes accuracy, strong IT skills, and reliable prioritisation, with an initial office-based training period and a hybrid work

Qualifications

• Strong IT literacy with confidence across databases and documents.
• Exceptional accuracy and attention to detail.
• Excellent prioritisation skills with reliable, timely workload handling.
• Confident verbal and written communication.
• Conscientious mindset, especially with secure, compliance-focused processes.

Responsibilities

• Process forms in line with quality criteria and legal requirements.
• Communicate findings to customers in writing, clearly and professionally.
• Record information on databases and upload documents to maintain records.
• Identify gaps or errors and report promptly.
• Produce documentation in line with guidance.
• Answer incoming calls within 5 rings.
• Respond to enquiries by email/letter within set timeframes.
• Support other teams with admin tasks as needed.
• Participate in office Transformation programme and new ways of working.

Skills

IT literacy

Accuracy

Prioritisation

Verbal & written communication

Conscientious mindset

Job description

Brook Street is seeking a detail-focused Secure Examination Support Administrator for the Intellectual Property Office in Newport. The role supports end-to-end examination processes, ensuring documentation and communications meet required standards.

You will handle forms, maintain records, and respond to inquiries with precision and professionalism. The position emphasizes accuracy, strong IT skills, and reliable prioritisation, with an initial office-based training period and a hybrid work