Seasonal Store Lead - Flexible Hours & Coaching

LUSH; Cardiff; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Holiday allowance

Product discount

Bonus program

Spa treatment

Pension scheme

Birthday day off

Cycle to work

Transport tickets

Employee assistance

Parental leave

Childcare support

Flexible working

Gender affirming care

Job summary

Lush Spa Cardiff is seeking a Seasonal Supervisor to lead the team on the shop floor, deliver outstanding customer service, and coach colleagues to reach their potential.

This 22-hour-per-week role involves teamwork with the store manager and neighbouring stores, running events, training staff, maintaining visuals, and upholding health and safety standards. Application deadline: 4 October; start date: 20 October.

Qualifications

• Excellent customer service and ability to inspire a team.
• Strong communication and teamwork to collaborate with management and nearby stores.
• Ability to coach, train and develop staff.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well‑organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well‑stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check‑ins or shop floor competitions), and actively seeking opportunities to exceed goals.
• Organise and contribute to in‑store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Lush Spa Cardiff is seeking a Seasonal Supervisor to lead the team on the shop floor, deliver outstanding customer service, and coach colleagues to reach their potential.

This 22-hour-per-week role involves teamwork with the store manager and neighbouring stores, running events, training staff, maintaining visuals, and upholding health and safety standards. Application deadline: 4 October; start date: 20 October.