Seasonal Store Supervisor — Flexible Hours

Lush; Bath; On-site; GBP 24,827,000 - 33,124,000; Part time

Benefits offered by this job

Holiday allowance

50% discount on Lush products and spa

Profit-based bonus

Pension scheme

Birthday day off

Cycle to work

Employee assistance programme

Job summary

Lush Bath is hiring a Seasonal Supervisor for 24–32 hours per week to lead the sales team, deliver outstanding customer service, and maintain a vibrant, well‑presented store environment.

You’ll coach colleagues, coordinate with the store manager, and help drive targets while ensuring a friendly, inclusive atmosphere on the shop floor.

This role requires strong communication, teamwork and a passion for guest experience, with progression opportunities and competitive Living Wage practices.

Qualifications

• Experience leading a sales team with coaching and performance feedback.
• Ability to train and develop staff and manage store operations.
• Strong customer service focus and communication with customers and peers.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance, and actively seeking opportunities to exceed goals.
• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Lush Bath is hiring a Seasonal Supervisor for 24–32 hours per week to lead the sales team, deliver outstanding customer service, and maintain a vibrant, well‑presented store environment.

You’ll coach colleagues, coordinate with the store manager, and help drive targets while ensuring a friendly, inclusive atmosphere on the shop floor.

This role requires strong communication, teamwork and a passion for guest experience, with progression opportunities and competitive Living Wage practices.