Store & Spa Manager — Lead Team, Drive Growth

Lush; Cardiff; On-site; GBP 37,000 - 50,000; Full time

Benefits offered by this job

Holiday allowance

50% discount on Lush products and spa

Pension scheme

Cycle to work scheme

Discretionary bonus

Employee assistance programme

6 months of full pay parental leave

Enhanced paternity leave

Employee ownership (10%)

Job summary

Lush in Cardiff (Spa Store) is seeking a Store and Spa Manager to lead a dynamic team, manage the store’s finances, drive sales and deliver exceptional customer experiences.

You will recruit and upskill staff, build strong community connections and nurture a vibrant, ethical store culture with a flexible, authentic working style.

The role offers a competitive salary, Living Wage commitments, and opportunities to grow within an employee-owned company.

Qualifications

• Experience delivering exceptional customer service and leading by example.
• Ability to manage store finances, budgets and stock.
• Proven leadership to recruit and upskill staff.
• Strong communication and teamwork across the business.

Responsibilities

• Manage store finances, budget and stock control.
• Develop a team through training and feedback.
• Lead management to achieve top-box goals.
• Maintain a beautiful store with merchandising and cleanliness.
• Network with local stores and communities for guest growth.
• Delegate to management to meet store needs.
• Develop yourself as a manager through training and cross-store collaboration.

Skills

Customer Service

Management Skills

Teamwork

Communication

Adaptability

Problem-solving

Organisation

Job description

Lush in Cardiff (Spa Store) is seeking a Store and Spa Manager to lead a dynamic team, manage the store’s finances, drive sales and deliver exceptional customer experiences.

You will recruit and upskill staff, build strong community connections and nurture a vibrant, ethical store culture with a flexible, authentic working style.

The role offers a competitive salary, Living Wage commitments, and opportunities to grow within an employee-owned company.