Seasonal Hybrid Customer Service Advisor

We Are TALA Limited; Greater London; Hybrid; GBP 17.000 - 19.000; Vollzeit

Benefits dieser Stelle

25 days holiday

Employee discount

Friends & Family Discount

Clothing allowance

Enhanced maternity/paternity pay

Zusammenfassung

We Are Tala Limited is seeking a Customer Service Advisor on a fixed-term contract from November 2026 to January 2027. The role is 37.5 hours per week, hybrid between home and our London office, and reports to the Customer Service Manager.

You will handle live chat, email, social media and messaging channels with a customer-first approach during Black Friday and seasonal peaks. Responsibilities include order tracking, returns and exchanges, resolving delivery issues, providing product advice,

Qualifikationen

• Experience in customer service focusing on written communication across channels.

Aufgaben

• Provide high-standard support across live chat, WhatsApp, email, Instagram DMs and social media with the brand voice.

Kenntnisse

Customer service

Written communication

Multitasking

Problem solving

Time management

Calm under pressure

Team player

Brand voice adherence

Tools

Gorgias

Shopify

SWAP returns

Monday.com

Slack

Jobbeschreibung

We Are Tala Limited is seeking a Customer Service Advisor on a fixed-term contract from November 2026 to January 2027. The role is 37.5 hours per week, hybrid between home and our London office, and reports to the Customer Service Manager.

You will handle live chat, email, social media and messaging channels with a customer-first approach during Black Friday and seasonal peaks. Responsibilities include order tracking, returns and exchanges, resolving delivery issues, providing product advice,