Seasonal Customer Solutions Advisor — Weekend Shifts

Hemingways Group; Melmerby; On-site; GBP 15,000 - 21,000; Full time

Job summary

Hemingways Group in Melmerby is seeking a Seasonal Customer Solutions Advisor. The role involves multi-channel customer interactions (phone, email, live chat) and supporting promotional campaigns. A strong customer focus and good IT skills are essential.

You will join a friendly team, with a shift pattern across early to late hours and weekend work 5 days out of 7. Salary reflects £12.81/hour in core hours and higher rates for additional hours.

Qualifications

• Strong IT skills required.
• Experience in a customer-facing role is essential.

Responsibilities

• Handle customer enquiries via phone, email, live chat and feedback channels.
• Provide accurate information on products (Gift Cards and Confectionery) and campaigns.
• Utilise in-house information systems to respond and assist.
• Build relationships to gain support for business needs.
• Collaborate with colleagues across the organisation to deliver service.

Skills

Strong IT skills

Customer facing background

Job description

Hemingways Group in Melmerby is seeking a Seasonal Customer Solutions Advisor. The role involves multi-channel customer interactions (phone, email, live chat) and supporting promotional campaigns. A strong customer focus and good IT skills are essential.

You will join a friendly team, with a shift pattern across early to late hours and weekend work 5 days out of 7. Salary reflects £12.81/hour in core hours and higher rates for additional hours.