Seasonal Customer Control Checks Administrator

Hemingways Group; Melmerby; Remote; GBP 18,000 - 27,000; Full time

Job summary

Hemingways Group is seeking Seasonal Customer Security Administrators to support the Christmas workload. The role focuses on fraud checks on physical and e-gift orders, with sharp attention to detail and strong data reporting skills.

You will assist the Consumer Operations Manager with accurate management information and deliver excellent customer and retailer service through effective query resolution. Shifts are pre-agreed, with day/evening and some weekend work available.

Qualifications

• GCSEs in English and Maths at or above grade C/4 or equivalent.
• Previous Administration or Customer Service role.
• Data inputting/reporting.
• Working in a fraud checking environment is desirable.
• Strong computer skills – Microsoft applications and bespoke systems.
• Excellent communications skills – both verbal and written.
• Strong organisational and time management skills.
• Strong reporting and analytical skills – interpret and present data effectively.

Responsibilities

• Conduct fraudulent security checks on orders to minimise fraud exposure.
• Cancel orders and stop despatch for fraudulent gifts.
• Collate information on fraudulent themes and quarantine orders.
• Investigate and evidence chargebacks for suspected fraud.
• Improve fraud detection systems through research.
• Carry out daily sales/order activities and report revenue.

Skills

Attention to detail

Communication skills

Data entry

Time management

Fraud awareness

Education

GCSE English & Maths (C/4) or equivalent

Tools

Microsoft Office

Bespoke systems

Job description

To commence 16thNovember and work until 24th December .

Are you looking for a multi-skilled role that involves order processing and detecting fraud, then look no further. Due to the Data covered we can only accept over 18s.

Here at Hemingways we are currently looking for Seasonal Customer Security Administrators to support our work load over the Christmas period. As a Customer Security Administrator, you will need excellent attention to detail, be able to carefully and quickly identify fraud and have a positive, can-do attitude. This roles includes assisting the Consumer Operations Manager in the reporting and provision of accurate management information while providing excellent customer and retailer service through effective query resolution.

Main duties include:

• Conduct fraudulent security checks on physical and e-gift orders to ensure that the Company's exposure to fraud is minimised.
• Resolve any fraudulent issues in a timely manner by cancelling any gift cards or e-gifts and stopping orders from being despatched.
• Work with your team to collate information on any common fraudulent themes and trends and to identify ways to quarantine orders that may be fraudulent.
• Authorise, investigate and evidence chargebacks we receive for suspected fraud.
• Improve the company’s fraud detection systems through internal and external research.
• Carry out daily sales/order activities.
• Reporting and logging of daily sales and revenue.
• Dealing with queries both internal and external by liaising with different departments.
• Checking stock within the department by identifying any stock that is low and amending sites and systems as required.
• Reporting using a variety of bespoke and standard systems.
• Carry out other reasonable duties as required by the employer or Line Manager.

Requirements:

• GCSE’s in English and Maths at or above grade C/4 or equivalent.
• Previous Administration or Customer Service role.
• Data inputting/reporting.
• Working in a fraud checking environment is desirable.
• Strong computer skills – Microsoft applications and bespoke systems.
• Excellent communications skills – both verbal and written.
• Strong organisational and time management skills.
• Strong reporting and analytical skills – interpret and present data effectively.
• Meticulous attention to detail.
• Curious andenthusiastic attitude.
• Able to rise to a challenge at busy times.

Working Hours

37.5 hours per week over pre agreed shifts between 8am and 6pm Monday to Fridaypaid at £13.00 per hour. .Day/Evening working and some weekend working is available/expected at the rate of £19.50 per hour.