Customer Service Administrator - December start date

Search Consultancy; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Job summary

Search Consultancy is recruiting for a Customer Service Administrator in Glasgow to join a leading UK banking group. The role involves handling customer interactions, supporting administrative tasks, and contributing to a superior customer experience.

Training is on weekdays, onsite for 8 weeks, followed by flexible full-time hours including weekends. A 12-month contract with potential home-working 3 days per week after training is offered.

Qualifications

• Experience in customer service with focus on delivering a great customer experience.
• Excellent organisational skills and ability to meet deadlines.
• Proficient in Microsoft Office applications including Outlook and Teams.
• Strong verbal and written communication abilities.
• Experience working in a collaborative team environment.
• Ability to follow policies to ensure safety and compliance.

Responsibilities

• Manage customer requests to amend mandates.
• Be the point of contact for prospective and existing customers for a range of administrative tasks.
• Take ownership of queries and requests.
• Contribute to the team's overall business objectives.
• Ensure service quality is high and develop measures to assess the service provided.
• Maintain data quality and accuracy across processes.
• Manage daily pipelines including emails, new requests, and internal approvals to maximise customer experience.
• Assess risks to keep the business and customers safe.
• Follow a contact strategy to keep customers informed throughout their journey.

Skills

Customer service

Organizational skills

Attention to detail

MS Office Outlook

MS Teams

Verbal communication

Written communication

Teamwork

Policy compliance

Tools

MS Office

Outlook

Teams

Job description

Are you looking for new opportunity in time for Xmas? If so keep reading as we have a number of exciting positions available with start dates in December this year!

We have a number of opportunities available with scattered intakes across December for someone to join one of the UK's leading banking groups as a Customer Service Administrator. As a Customer Service Administrator you will have meaningful conversations with new and existing customers. You will be

point of contact for prospective and existing customers for a range of administrative tasks, providing a fantastic customer experience and play an important role in supporting the team's wider business objectives.

• Hours of work (Training Period) Monday to Friday 9am - 5pm, fully onsite for 8 weeks
• After training period Full Time - Monday - Saturday 0800 - 2000 (Must be fully flexible)
• 12 month contract
• Option to work from home 3 days per week after training period
• Weekly Pay

Please note you must be able to pass a credit check and DBS check and be able to provide 2 years of references.

Duties and Responsibilities will include:

Manage customer requests to amend their mandates

• Being point of contact for prospective and existing customers for a range of administrative tasks, providing a fantastic customer experience at all times

Taking ownership of queries and requests

• Contributing to the team's overall business objectives
• Ensuring that service quality is of the highest order, developing measures to continually assess the service provided to clients
• Maintaining and demonstrating high degrees of data quality and accuracy
• Managing different pipelines daily including email inboxes, new requests, returned customer information and internal approvals to maximise the customer experience.
• Assessing the risks of the business and customer and ensuring we make the right decision to keep the business safe.
• Following a contact strategy to make sure our customers are kept informed and engaged at every step of the journey.

To be considered you must have:

• Experience within customer service and a passion to go the extra mile to ensure a brilliant customer experience
• Excellent organisational skills and attention to detail, with the ability to manage administrative tasks efficiently and work to agreed deadlines.
• Good working knowledge of Microsoft Office applications, including Outlook and Teams
• Strong verbal and written communication skills
• Experience working within a team dynamic to provide excellent customer experience
• Ability to understand and follow policies and procedures to ensure we keep the society and our customers safe

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age